Job Summary
Job Description
What is the opportunity?
The role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work.
We will provide you with the tools, training and support you need to successfully complete the Damage Insurance Certificate delivered by l’Autorité des marches financiers (AMF) and the Other than Life (OTL) Ontario insurance license and other provinces.
As an RBC Sales and Service representative (Licensed Insurance Advisor for Home & Auto), you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them.
You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience.
You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.
What will you do?
Provide insurance advice and solutions to clients based on their needs through inbound calls
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
Use procedures effectively and seamlessly during conversations with clients
Cultivate and maintain relationships with partners to work as one RBC team
What do you need to succeed?
Must-have
Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
Exceptional customer service skills with the ability to build strong relationships and connect with clients
Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday Friday, 8 : 00am 8 : 30pm
Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)
Nice-to-have
Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers
Post-secondary education
Knowledge of insurance products
Customer service and / or sales experience in a contact centre environment.
What’s in it for you?
Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.
Working with an award-winning team Awards RBC Diversity & Inclusion
A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
Flexible work arrangements and leaders who support your needs both personal and professional.
An opportunity to have real impact on the lives of our clients and the communities we serve.
RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.
e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager .
LI-Hybrid
LI-ML1
Job Skills
Adaptability, Advice Based Solutions, Client Discovery, Communication, Critical Thinking, Curiosity, Customer Service, Digital Literacy
Additional Job Details
Address :
1 PLACE VILLE MARIE : MONTRÉAL
City : MONTRÉAL
MONTRÉAL
Country : Canada
Canada
Work hours / week : 37.5
37.5
Employment Type : Full time
Full time
Platform : INSURANCE
INSURANCE
Job Type : Regular
Regular
Pay Type : Salaried
Salaried
Posted Date : 2024-11-14
2024-11-14
Application Deadline :
2024-12-06
Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .
Sales and Service Representative (Bilingual)
As an RBC Sales and Service representative (Licensed Insurance Advisor for Home & Auto), you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You will contribute to individual and team sales goals by proact...
Bilingual Customer Sales and Service Agent - Call Centre | Air Canada
As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. Bilingual Customer Sales and Service Agent - Call Centre. Bilingual Customer Sales and Service Agent - Call Centre. Right now, Air Canada is looking...
Sales And Service Representative, Retail
Provide exceptional service including: productivity-enhancing sales and merchandising tactics, product knowledge and sales sessions, ensuring display model functionality, merchandising, order and inventory management (including ordering, inventory reconciliation, inventory, selling excess inventory,...
Bilingual Service Advisor, Car & Light Duty Maintenance
Knowledgeable in and have previous hands-on mechanical experience with cars and/or light duty trucks?. Excellent customer service and communication skills (verbal and written). Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness. Thi...
sales manager (except retail and wholesale)
Plan, direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments. Lead sales team in building relationships with business clients and manage negotiations of sales contracts. Work with the marketing department to understand and com...
general manager, sales - trade, broadcasting and other services
Allocate material, human and financial resources to implement organizational policies and programs. Authorize and organize the establishment of major departments and associated senior staff positions. Establish objectives for the organization and formulate or approve policies and programs. Represent...
Sales Representative - Bilingual (f/m/d)
Promotes and sells a portfolio of products and/or services and solutions directly to current and new customers. Has direct contact with clients and moderate authority/opportunity to set and negotiate product/service terms. Informs customers of new product/service introductions and prices. Creates, m...
Bilingual Inside Sales Representative (French speaking)
Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. Bilingual Inside Sales Representative. This opportunity is great for someone with previous customer service, sales operations or inside sale...
NACI OCI & AI IAAS Sales Representative, Government and Education - Federal and Quebec
NACI OCI & AI IaaS Sales Representative, Government and Education - Canada Federal and Quebec. An OCI & AI IaaS Sales Executive works to identify, qualify, and deliver Oracle’s groundbreaking OCI and Generative AI cloud products and solutions across the private or public cloud. Coordinates with the ...
Sales Development Representative, Enterprise - Americas, LHH CTM & LD - Remote - North America - Canada
We are looking for a Sales Development Representative in Canada poised to reach new heights within our organization driving hypergrowth and delivering exceptional service to our customers. Work closelywith Sales and Marketing teammembers to share information, provide feedback, and achieveoverall sal...