Talent.com
Newprint
Customer Service Representative (Full Time, On-Site)Newprint • Ottawa, Ontario, Canada
Customer Service Representative (Full Time, On-Site)

Customer Service Representative (Full Time, On-Site)

Newprint • Ottawa, Ontario, Canada
30+ days ago
Salary
CA$25.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Job Brief:We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem.
  • The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Requirements:
  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and the ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritise, and manage time effectively.
  • High school degree.


    Create a job alert for this search

    Customer Service Representative (Full Time, On-Site) • Ottawa, Ontario, Canada

    Similar jobs

    Full-Time Remote Customer Service Role at MCI

    MCIOttawa, ON, CA
    Remote
    Full-time

    MCI is seeking a Full-Time Remote Customer Service Representative in Saskatchewan.Provide outstanding customer support through inbound calls and technical assistance.You'll engage with a diverse cu... Show more

     • Promoted

    On-Call Data Center Technician — Flexible Contractor

    RouterStackOttawa, ON, CA
    Full-time

    A technology services company is seeking a Casual Data Center Technician for on-call work in Canada.The role involves responding to equipment staging requests, troubleshooting hardware issues, and ... Show more

     • Promoted

    Part Time Customer Service Representative at Myers

    MAG Management CorporationOttawa, ON, CA
    Part-time

    Support customer engagements at Myers Automotive as a part-time Business Development Centre Service Representative.Your role will focus on responding to inquiries and managing service appointments ... Show more

     • Promoted

    Remote Fundraising Customer Advocate (Full-Time)

    Inspire Direct MarketingOttawa, ON, CA
    Remote
    Full-time

    A leading fundraising agency is seeking a Customer Service Representative for a full-time, work-from-home position in Toronto, Ontario.You'll engage with donors and support charitable causes while ... Show more

     • Promoted

    Sales Representative, Ottawa/Kingston

    APOTEXOttawa, ON, CA
    Full-time

    Apotex is a Canadian-based global health company.We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of gener... Show more

     • Promoted

    Full-Time Sales Representative - Acosta Group

    Acosta GroupOttawa, ON, CA
    Full-time

    Step into a rewarding career as a Full-Time Sales Representative with Acosta Services Canada Co.Your role focuses on driving sales and ensuring excellent product management in grocery stores.You'll... Show more

     • Promoted

    Bilingual Customer Support Associate - ottawa

    Tech Mahindra Business Process Servicesottawa, on, ca
    Full-time

    Bilingual Customer Service Associate.Tech Mahindra - Canada (Remote).Communication with customers by voice and email to provide information about products and service offerings.Maintaining records ... Show more

     • Promoted

    Bilingual Customer Service Specialist - ottawa

    MC Commercial Inc.ottawa, on, ca
    Full-time

    Major Responsibilities of the Role:.As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.You will be responsible for the effective and efficient ha... Show more

     • Promoted

    On-Site Rail Warranty Troubleshooter

    ALSTOM GruppeOttawa, ON, CA
    Full-time

    A leading mobility solutions provider in Ottawa is seeking a Warranty Troubleshooter to ensure the availability of products at customer sites.The successful candidate will have a certification in a... Show more

     • Promoted

    Fully Remote Customer Service Rep

    srecruitingOttawa, ON, CA
    Remote
    Full-time

    About the job Fully Remote Customer Service Rep.Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve you... Show more

     • Promoted

    Data Center Technician - On-Site, Ottawa (Contract)

    Reboot MonkeyOttawa, ON, CA
    Full-time

    A technology services provider is seeking an experienced Data Center Technician for a freelance position in Ottawa, Canada.This on-site role involves supporting critical infrastructure at data cent... Show more

     • Promoted

    Bilingual Customer Service Representative (Retail) - ottawa

    Empire Lifeottawa, on, ca
    Full-time +2

    Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

     • Promoted

    On‑Site Operations Supervisor, Centre Services

    Cadillac FairviewOttawa, ON, CA
    Full-time

    A leading shopping centre management firm in Ottawa is seeking an Operations Supervisor to oversee efficient operations in a major shopping centre.The role involves managing staff, coordinating mai... Show more

     • Promoted

    Full-Time Inside Sales Representative Remote

    AO Globe Life - Simonne LeBlancOttawa, ON, CA
    Remote
    Full-time

    Launch your sales career as a Full-Time Inside Sales Representative, working from home with a flexible schedule.Connect with warm leads to assist them in achieving their financial protection goals.... Show more

     • Promoted

    Auto Service Advisor-Ottawa Honda

    Home Run Auto GroupOttawa, ON, CA
    Full-time

    Flexible weekday hours & Saturdays.Generate service order estimations and quotes for customers.Schedule appointments, and maintain an organized schedule.Conduct post repair follow up and customer s... Show more

     • Promoted

    Full-Time Demi Cook 1 - Hilton Garden Inn & Homewood Suites Ottawa Downtown - Ottawa, ON

    Concord Hospitality EnterprisesOttawa, ON, CA
    Full-time

    We are Hiring a Lead Cook! We are seeking a skilled and motivated Line Cook 1 to join our culinary team.This role is essential to delivering high-quality meals and maintaining a clean, organized, a... Show more

     • Promoted

    Customer Service Lead - ottawa

    BERICAP North Americaottawa, on, ca
    Full-time

    BERICAP is a leading international manufacturer of plastic and aluminum closures, operating 30 production plants and serving customers in over 100 countries.With three production facilities in the ... Show more

     • Promoted

    Service Advisor - ottawa

    JLD - Laguë (concessionnaire John Deere)ottawa, on, ca
    Full-time

    Are you looking for a career and challenges that are.Groupe JLD-Laguë// Group Green Tech is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario.... Show more

     • Promoted

    Customer service - ottawa

    RonaOttawa, ON, CA
    Full-time

    At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities... Show more

     • Promoted

    Senior On-Site Construction Superintendent

    IDL ProjectsOttawa, ON, CA
    Full-time

    A rapidly expanding construction company in Prince George is seeking a dedicated Superintendent for Building Construction.The role demands comprehensive knowledge in building projects, ensuring tim... Show more