We're looking for a Technical Support - Work From Home , working in the BPO industry in Alberta, Canada .
We are hiring from any of these locations : Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!
Customer service focus :
Experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
Obsesses over the customer experience and constantly strives to exceed their expectations
Able to communicate clearly and effectively, both written and verbal (in required language)
Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
Approaches problems flexibly and can adapt and modify approaches without compromising outcome
Learning aptitude :
Thrives in a team environment : able to seek and provide expertise, challenge productively and help others succeed
Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
Stays curious in the pursuit of professional excellence
Effective time management strategy including the ability to multi-task, prioritize, organize and balance workload
Technical knowledge and expertise :
Professional and / or personal technical troubleshooting experience
iOS, Smartphone, Tablet, PC or Mac experience
Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
Confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time
Resilience :
Able to self-manage and work independently in a fast-paced and highly demanding environment
Embraces repetition of core job duties, yet eager to take on more responsibility when needed
Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
Self-awareness to identify, address, and manage navigating through challenges associated with the role
Remains focused and poised despite criticism and setbacks
Eager to receive feedback, embraces coaching, and demonstrates changes as a result
Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
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