Residential Quality Assurance Specialist

Job Description

Job Description

Here at iV3, everyone is included, respected and offered the opportunity to grow. Join us!

As a Residential Quality Assurance Specialist you will be reporting to the Director, Quality Assurance this role is a member of the national operations team and is responsible for the implementation of residential initiatives to support growth and contribute to the quality of reports being sent to our clients;

aligned with the National Director, of Operations. The individual will be responsible for working with a large field team regionally and ensuring the proper procedures are being followed as shared in the iv3 training manuals.

A strong background in the field of r isk management, building & construction, fire protection systems, valuations and prior field & audit review experience is a must.

Y ou will have the Opportunity to :

• Coach and mentor the other residential field team, monitoring performance and ensuring accountability to national guidelines
• Execution and Support the Training Material for Residential Lines both for internal & external purposes
• Maintain and provided feedback on Tier Levels, KPIs and other metrics of field inspector to support the Inspector of Excellence Program and build career paths for field inspectors
• Supports appropriate residential sales and marketing activities or strategies with operational risk control support for new products and / or segments
• Work with the Director, Quality Assurance on market research to support new product development
• Must have a strong understanding of the P&C marketplace with deep understanding of technical requirements for building code, construction, NFPA, fire code, valuations and underwriting requirements
• Review of all reports, before sending to the clients for review and evaluation. Periodic spot audits and other responsibilities as determined by the Director, of Quality Assurance
• Build and maintain strong internal and external relationships with key stakeholders including insurance carriers, third party vendors, field staff, and directors

Requirements :

• University Degree, College Degree, CRM or CIP or Equivalent Work Experience
• Strong Residential Property & Casualty Technical Experience with a carrier or risk management firm
• Must have prior field experience as an inspector
• Must have a strong understanding of the P&C marketplace with deep understanding of technical requirements for building code, construction, NFPA, fire code, valuations and underwriting requirements
• Experience in leading loss control practices & systems
• Operations background; Underwriting; Accountability; Coaching; Strong Communication Skills; Strategic; Fire Protection / Services ;
• Knowledge of Building codes and basic COPE information; Customer Focused Thinking; Risk Management Expertise; Teamwork; Positive;

Integrity; Honesty; Ability to travel nationally when required

Must be a Canadian resident full time

About Real Matters

Real Matters is a leading network management services provider for the mortgage lending and insurance industries. Real Matters’ platform combines its proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending and insurance industry services.

Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America.

We are a leading independent provider of residential real estate appraisals to the mortgage market and a leading independent provider of title services in the U.

S. Headquartered in Markham (ON), Real Matters has principal offices in Buffalo (NY) and Middletown (RI). Real Matters is listed on the Toronto Stock Exchange under the symbol REAL.

For more information, visit .

Equal Opportunity Employer

Real Matters is an equal opportunity employer; applicants are considered for all roles without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or any other status protected by appropriate law.

All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation.

Real Matters is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.