Portal Operations Specialist

Brandt is currently looking to fill a Portal Operations Specialist position in our Regina, SK location. This position supports the development and operations of our secured online business platforms (Portals).

Brandt maintains Portals to support our employees, dealers & customers. Reporting to the Manager of Portals, this role owns the day-to-day user experience of Brandt Portal’s.

Join the expanding Brandt Marketing Team and help us deliver value to our dealers, customers and employees. This position provides a unique opportunity for growth and presents meaningful challenges regardless of your current experience and skill level.

Apply to today to be a part of a growing company with many opportunities ahead.

Duties & Responsibilities

Portal Content

• Through expertise in operating web content management systems, provide a consistent and positive experience to users.
• Understand the business needs of internal stakeholders as they relate to the Portal.
• Collaborate with business stakeholders to plan, deliver, and maintain online content.
• Assist in the development & implementation of operational standards required for content management within the online experience being delivered.

User Experience

• Understand the relationship between site users and Brandt.
• Provide direct support to site users as needed.
• Assist in the development & delivery of user support materials.
• Maintain tools for gathering relevant user behaviour analytics and feedback.

Development & Operations Team

• Understand how web applications are built and operated.
• Act as a contributing member of the Portal Development & Operations team.
• Translate and effectively communicate relevant user behaviour analytics and feedback.
• Support as needed with testing and other application development tasks.

LI-onsite

Required Skills

• No formal education is required, but an educational background in business, marketing, digital marketing, design, or other related training would be an asset.
• A background working a similar field would be an asset but is not required.
• Strong understanding of technical information technology concepts, but no software development skills are required.
• Familiarity working with software development teams.
• Willingness to take initiative : Self-motivated to identify opportunities for improvement and act on them.
• Ability to effectively communicate with and manage business customers and internal business stakeholders.
• Document and support material creation experience. Understanding what information is relevant to each stakeholder presenting it in a clear and concise manner.

Required Experience

• No formal education is required, but an educational background in business, marketing, digital marketing, design, or other related training would be an asset.
• A background working a similar field would be an asset but is not required.
• Strong understanding of technical information technology concepts, but no software development skills are required.
• Familiarity working with software development teams.
• Willingness to take initiative : Self-motivated to identify opportunities for improvement and act on them.
• Ability to effectively communicate with and manage business customers and internal business stakeholders.
• Document and support material creation experience. Understanding what information is relevant to each stakeholder presenting it in a clear and concise manner.
8 days ago