Technical Desktop Support

Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display with clients across North America.

Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.

If you embody integrity, teamwork, passionate excellence, and you enjoy working in a high-performing and high-energy environment, we are currently recruiting a highly motivated individual for the role of Technical Desktop Support.

JOB DESCRIPTION :

Technical Desktop Support is responsible for administering service desk requests and resolving all single desktop issues as well as select multi-use issues.

RESPONSABILITIES :

• Manage the service desk office.
• Provide phone support via the service desk hotline.
• Support Microsoft Office 365 Products (Skype for Business, Ms Teams, SharePoint, Office)
• Active Directory user account management
• Installation and configuration of desktop software
• Cisco VPN user administration
• Asset Management Coordinator work with the current systems to keep an accurate record of I.T assets.
• Order I.T supplies computers, toner, printers, and accessories.
• Build images for new client machines.
• Software Build and configure client machine for new and existing users.
• Phone system user setup.
• SQL Server administrator
• Exchange Online administrator
• Vmware Administrator
• Data Backup administrator : use existing data back-ups to restore user files as requested.
• Mobile phone support
• Reimaging computers

EDUCATION AND EXPERIENCE :

Bachelor’s degree or College Certificate in Computer Science, Information Technology, or related field (or equivalent experience)

QUALIFICATIONS :

• Experience with Microsoft 365 and or / Dynamics 365 administration
• Knowledge of Active Directory, Group Policy, and domain management
• SQL Server administration experience
• Experience with imaging and OS deployment processes
• Experience with data / server backup solutions

WORKING CONDITIONS :

• Office environment, photocopiers, printers, etc.
• Manufacturing plant environment
• Lift Lifting
• Travel to The Central Group of Companies locations.
• The Central Group of Companies : Head Office : 5526 Timberlea Blvd, Mississauga, ON L4W 2R7 & Innovation Center : 235 Superior Blvd, Mississauga, ON L5T 2L6
• Packaging Technologies Inc : 310 Courtland Ave A, Concord, ON L4K 4Y6
• Independent Corrugator Inc : 1177 Aerowood Dr, Mississauga, ON L4W 1Y6

About The Central Group of Companies

Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display with clients across North America.

Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.

Central Group is committed to equal opportunity employment. Accommodations are available upon request from people with disabilities during the recruitment and selection process.

We thank all applicants, however, only those selected for an interview will be contacted.