Job Role : Voice Support

Duration : Months

Location : Montreal, QC

Job description :

• Looking for IT support person with Voice Background / IP Telephony background
• Cisco Telephony, Voice recording platform experience
• Voice support experience
• Shift hours would be AM- PM
• years of experience in a st / nd Line IT Support Role
• They will be doing - providing tech support to end users - and all business unit
• Pre- production and mid day and health checks
• Incident problems
• provisioning new joiner start profiles and process exit users
• Incident management - proficient in line - troubleshoot the issue
• Comfortable with IP telephony , socially with Cisco - who can support mostly voice applications
• Excel, Formula etc
• Some basic reporting experience - Graph, Vlookup, pivot
• Strong understanding of network - TCP / IP, Voice,, network ports and protocols, IP addressing etc
• Understanding of SIP protocol and VoIP telephony
• Overtime is needed for this positions - in general they are utilizing week per month (weekend)
• If candidate is coming for more than hr commute is not the ideal for them,.
• This is a Level position - so if someone having more than years of experience is not going to work and thats shows the reflag for hiring manager
• SQL experience is plus but not mandate
• Cisco Voice gateways, Cisco Call Manager ,MS Teams, Cisco Video Servers : VCS and Expressway and Cisco Video endpoints - Candidate is going to work on these application daily

Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process”.

Mindlance Consulting Inc. (AP-) is a licensed temporary staffing agency in the province of Quebec.

Ro^le :  Assistance vocale

Dure´e : mois

Lieu : Montre´al, QC

Mindlance est un employeur qui souscrit au principe de l’égalité des chances. Nous nous engageons à mettre en place des processus de recrutement et de sélection inclusifs, équitables et sans obstacle, ainsi qu’à créer un environnement de travail. Nous serons heureux de travailler avec les candidats qui demandent des mesures d’adaptation à n’importe quelle étape du processus d’embauche.

Mindlance Consulting Inc. (AP-) est une agence de placement temporaire agréée dans la province de Québec.