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Training officer • brampton on
Training Specialist
Insight GlobalBrampton, Peel Region, CATraining & Education Specialist
MedtronicBrampton, Ontario, CanadaCorrectional Officer — Paid Training & Community Safety
CochraneontarioBrampton, Peel Region, CATraining Specialist
Industrial Plastics Fabricators LtdBrampton, Peel Region, CASales Manager in Training
EquestBrampton, Ontario, CanadaChief Financial Officer
WellFort CHSBrampton, Peel Region, CA- Promoted
Basketball Development Officer
Community Sports PartnersBrampton, ON, CanadaPrincipal Training and Education Specialist
Medtronic plcBrampton, Peel Region, CATraining Specialist
businessIn-personShift Supervisor in Training
Main EventBrampton, Peel Region, CA- New!
Driver Trainer, Training Center
WMBrampton, Ontario, Canada- Promoted
Project Engineer-In-Training (EIT)
Danmare Group IncWoodbridge, ON, CanadaLead Cashier & Training Coach
Giant TigerBrampton, Peel Region, CAProgram Administration Officer
City of BramptonBrampton, Peel Region, CABilingual Trainer (Drivers) – Training Center
Beyond Bilingual Inc.Brampton, Peel Region, CATechnical Training Instructor
Toromont CatBrampton, Peel Region, CA- Promoted
Stylist in Training / Apprentice Stylist
FIRST CHOICE HAIRCUTTERSBrampton, ON, Canadaadministration officer
Government of Canada - CentralBrampton, Peel Region, CA- Promoted
Research Engineer, Post-Training (Hybrid)
ThemisBrampton, ON, Canada- Montreal, QC (from $ 85,000 to $ 196,367 year)
- Ottawa, ON (from $ 62,366 to $ 160,919 year)
- Oshawa, ON (from $ 78,429 to $ 142,075 year)
- Mississauga, ON (from $ 58,051 to $ 135,737 year)
- Quebec City, QC (from $ 73,925 to $ 126,917 year)
- Oakville, ON (from $ 117,392 to $ 122,729 year)
- Vancouver, BC (from $ 42,900 to $ 120,925 year)
- Kingston, ON (from $ 80,764 to $ 112,901 year)
- Brampton, ON (from $ 105,504 to $ 107,907 year)
- Richmond, BC (from $ 42,900 to $ 107,873 year)
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Training Specialist
Insight GlobalBrampton, Peel Region, CA- Full-time
2 days ago Be among the first 25 applicants
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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$42.29 / hr - $48.11 / hr
Direct message the job poster from Insight Global
Technical Recruiter | Program Manager | DE&I Champion | Problem Solver
We are seeking an experienced and dynamic Healthcare Call Center Trainer to design and deliver high-impact patient-centric, compassion-focused collections training programs that support the successful launch and rapid scale of our new call center. This role is responsible for building comprehensive training content, managing knowledge resources, and contributing to quality assurance processes that ensure frontline staff are equipped to deliver exceptional patient experiences. The ideal candidate has a strong background in healthcare customer service, adult learning principles, and call center operations.
Key Responsibilities
- Design, develop, and deliver training programs for new hires and existing staff across all call center functions (inbound, outbound, scheduling, patient support, billing, etc.)
- Create and maintain knowledge management resources, including call guides, SOPs, FAQs, and reference materials
- Support the onboarding process for each new cohort, including coordination with leadership, systems access, and readiness activities
- Collaborate with quality assurance and operations teams to align training content with service expectations and performance goals
- Conduct ongoing skills development, soft skills coaching, and upskilling initiatives to support continuous improvement
- Analyze performance data and quality trends to identify training needs and close knowledge or behavior gaps
- Contribute to the design of QA frameworks and calibration processes to ensure consistency in feedback and coaching
- Support the development of a strong culture of learning, accountability, and empathy within the call center
- Adapt training delivery methods (e.g., virtual, in-person, hybrid) to meet the needs of a rapidly growing and geographically dispersed team
- Stay current on healthcare regulations, industry best practices, and contact center innovations to inform training design
REQUIRED SKILLS AND EXPERIENCE
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
Customer Service
Industries
Health and Human Services and Telephone Call Centers
Referrals increase your chances of interviewing at Insight Global by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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