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Part Time Technical Customer Support Specialist - Remote
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Pink Cat StudioBritish Columbia, Canada- Part-time
- Remote
Technical Customer Support Specialist - Part Time
Salary Range : $27,000 - $30,000
Hours : 3 - 4 hours / day
Start Date : April 1, 2025
Location : Remote - must reside in Sea-to-Sky or Lower Mainland of British Columbia, Canada
Pink Cat Studio creates fun, engaging educational games and tools for teachers, speech therapists, and early childhood educators. Our products help motivate students and foster success in the classroom.
We’re looking for a part-time Technical Customer Support Specialist to join our team and provide exceptional assistance to our customers. If you’re a skilled problem solver, a strong communicator, and you thrive on helping others, we’d love to hear from you!
Note : We are currently inviting applications specifically from talented individuals residing in the Sea-to-Sky or Lower Mainland of British Columbia, Canada.
Key Responsibilities
- Be the first point of contact for customer inquiries, providing timely, professional, and solution-oriented support.
- Manage support tickets via Zendesk, prioritizing and responding to customer needs with empathy and clarity, ensuring timely resolution and clear follow-ups.
- Deeply understand our products and their technical architecture to troubleshoot issues effectively.
- Investigate and diagnose customer-reported issues, including browser compatibility, device-specific challenges, and account access problems.
- Think creatively and "outside the box" to solve unique or complex customer issues, ensuring the best possible outcomes.
- Escalate bugs, feature requests, or unresolved technical issues to the development team with detailed documentation.
- Collaborate with the development team to identify patterns in support requests, contributing to product improvements and updates.
- Gather user feedback to inform product development and ensure customer needs remain a central focus.
About You
What We Offer
How to Apply
Interested in joining our team? Please submit your application through . We look forward to learning how you can contribute to the future of Pink Cat Studio!