Technical sales manager • kitchener on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Amazing opportunity for someone who lives in or close to the Kitchener/Waterloo area.We are also willing to assist with relocation costs if you choose to relocate to be closer to work.Please note t... Show more
In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbi... Show more
Huawei Canada has an immediate 12-month contract opening for a Senior Technical Recruiter.As a strategic partner supporting all of Huawei Canada, the Human Resource Department plays a pivotal role ... Show more
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Retail Sales Consultant across Canada to represent one of t... Show more
Communities everywhere share the need for clean water.And as they work to meet that need, they’re facing new, more complex challenges every day.Our water professionals collaborate to contribute inn... Show more
Shape the Future of Wealth Technology at Manulife.Are you passionate about delivering innovative technology solutions that create meaningful business impact? We are looking for a Senior T.In this r... Show more
Royal LePage is committed to helping you launch your real estate career by providing the industry-leading training, lead generation and technology you need to accelerate your growth.With a culture ... Show more
Technical Leader – Space & Defence Imaging Systems.Teledyne DALSA, part of Teledyne Technologies, designs and manufactures advanced CMOS and CCD image sensors and cameras used in demanding applicat... Show more
Experience: 2 years to less than 3 years.Industrial equipment and automation manufacturing.Consulting engineering company.Promote sales to existing clients.Identify and solicit potential clients.As... Show more
Aspira Hygate Waterloo Retirement Living.Rate of Pay: $49,117 - $61,397.This posting is for a new position.At Sienna Senior Living, our commitment to enhancing the daily lives of our residents exte... Show more
What your day to day will look like:.Advise customers by promoting our furniture and accessories;.Ensure after-sales follow-up in order to track deliveries and answer customer questions;.Participat... Show more
Benefits/Incentive Information.LensCrafters is a place for visionaries.We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is cent... Show more
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more
Outside Sales Representative .Prospect and onboard new accounts.Develop strategies to increase sales growth in the existing customer account base.Conduct the required number of weekly account ... Show more
Technical Engineering Manager – Digital Banking.Drive the next generation of digital banking solutions in a role that blends innovation, cloud technology, and technical leadership.Collaborate on im... Show more
As the Technical Leader of one or more projects, you will be responsible for their overall technical success by ensuring the final product meets customer specifications, and ensuring technical risk... Show more
Closets by Design is hiring Sales Designers in Kitchener - Cambridge - Waterloo Metropolitan Area .Sales CLOSER?” Great Negotiator? CLOSER? Can you thrive in a Commission + Bonus Sales environment?... Show more
KITCHENER, WATERLOO & SURROUNDING AREAS | SALES / MARKETING INTERNSHIP.It is challenging, difficult and fast paced.If you want to sit at a desk and "post ads" this is not for you.However, if you wa... Show more
Be part of a mature, fun leadership team and excel your career with A&W!Disclaimer: this is not an active position, this is a job posting to collect our data base of possible candidates ,you ma... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
