sales engineer - technical support

Education

• Bachelor's degree

Work site environment

• Business

Work setting

• Automotive service station
• Software company

Tasks

• Promote sales to existing clients
• Assess client's needs and resources to recommend the appropriate goods or services
• Provide input into product design where goods or services must be tailored to suit client's needs
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Train customers' staff in the operation and maintenance of equipment
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Troubleshoot problems related to equipment
• Troubleshoot and resolve technical problems
• Train or assist in the training of other workers
• Supervise other technical staff
• Provide consultative services to translators, interpreters and technical writers
• Recommend products or services to customers

Computer and technology knowledge

• Jira
• Salesforce
• Spreadsheet
• Zendesk
• Communication software

Sales experience

• Consulting services

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Experience

• 3 years to less than 5 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance

Other benefits

• Paid time off (volunteering or personal days)