Technical Project Manager

Pre-Contract Responsibilities

• Scope and develop custom scopes of work prior to a customer sale.

Customer Management

• Primary point of contact for customer during the implementation phase.
• Gather requirements and supporting documentation for MLS integration for Transaction Desk.

Vendor Management

• Primary point of contact for MLS vendors.
• Troubleshoot issues with integrations (listing upload for TD, MLS listing data, member sync discrepancies, etc).

Project Management

• Manage a large number of varied customer requests for an integration team responsible for Transaction Desk including setting priorities and continually update priorities based on new requests and changing information.
• Manage the flow of information to internal and external enterprise level customers including, but not limited to contract details, deliverables, project status, project history, timelines and project quality.
• Provide clear and frequent communication and updates both internally and externally to ensure a positive project outcome.
• Develop and maintain a consultative relationship with MLS vendors.
• Coordinate project details, expectations and issues internally with various stakeholders.
• Ensure quality and completeness of project deliverables through direct review.

Project Delivery and Ongoing Support

• Ensure that all deliverables are on time and meet specifications.
• Manage customer concerns and all inquiries until resolved.
• Set, communicate, and track internal deadlines for successful customer delivery.

Product Expertise

• Develop a strong working understanding of the company’s technologies and processes.
• Strong understanding of MLSs, their backend systems, and agent tools.

Documentation

• Write, update and assist with managing materials related to onboarding customers.
• Participate in the creation of process and procedures for operational efficiency.

Skills & Requirements

QUALIFICATIONS:

• EDUCATION: Bachelor’s degree in Business, IT or equivalent. PMP an asset.
• EXPERIENCE : Agile Project Management, previous work experience in a technical role with an MLS a must
• SYSTEMS : Jira and/or Salesforce highly preferred, bonus points for experience with Paragon, Matrix, or a similar MLS system.

WHAT DO YOU NEED:

• Excellent organizational and planning skills - ability to keep accurate detailed records and communicate project needs in a timely manor.
• Ability to work efficiently and respond quickly to internal and external inquiries.
• Demonstrates a strong work ethic – completes work in a timely fashion, takes on challenges willingly and helps others without question.
• Trustworthy and an excellent team player – Pitches in to help others, shares tips/skills to help the team work more efficiently and promotes a supportive environment for all colleagues.
• Demonstrates flexibility and adaptability – ability to switch gears when priorities and workloads change in a dynamic work environment.
• Flexibility to work across multiple time zones across North America.
• Complete comfort with Microsoft Windows operating systems and Office software.