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Global Technical Product Advisor
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ADVEEZTélétravail, États-UnisGlobal Technical Product Advisor
BRPSherbrooke, QC, Canada- Full-time
BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand. In addition to being part of a dynamic and motivated team, you will have the opportunity to make an impact on our organization by providing a great service experience.
YOU’LL HAVE THE OPPORTUNITY TO :
- Provide comprehensive global product support to our dealer / distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
- Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
- Collaborate closely with other departments, such as warranty and customer care, to streamline processes and enhance customer satisfaction.
- Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
- Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
- Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network’s reputation.
- Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES :
This is a remote position within Canada with some travel required.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it :
What about some feel good perks :
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
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