responsibilities
- Speech French fluently to support customers.
- Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals
- Accurately document customer information and a detailed problem / issue description of all support calls / emails in a CRM system.
Supervise open requests and keep requests current and complete
- Work with other groups and internal teams to assure timely and professional resolution of customer requests
- Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers
- Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations
- Requires a high level of attention to detail, outstanding resourcefulness, flexibility, and the ability to work within a team setting
Must be available to work standard shift until 8 pm and work company holidays.
Qualifications - External
QUALIFICATIONS REQUIRED (Non-Negotiable) :
- Technical and troubleshooting proficiency, training, and experience
- Must speak French fluently
- Experience with Microsoft Office products Outlook, Word, and Excel
- Excellent verbal and written communication skills along with a customer-based focus!
- Knowledge of, or experience with customer service management systems and tools
QUALIFICATIONS PREFERRED (Negotiable) :
- Background in providing customer service and technical support
- Additional language skills a plus
Educational and / or work experience :
Bachelor’s degree, Associate degree, or equivalent work experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Bilingual Customer Service & Technical Product Support.
Conduct product and market research to stay up-to-date on industry trends and advancements;- Analyze customer feedback to identify areas for improvement and recommend changes to improve customer satisfaction;- Work with the R&D team to provide input on new product development and testing;- Support c...
Agent de support technique à la clientèle Bilingue Anglais/Français Télétravail / Bilingual English/French Customer Support Agent Telework
The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. A Customer Service Representative is the first person most customers communicate with when they have a problem. Embracing a diverse...
Everyday Banking or Card Services Associate, Virtual Connect (Bilingual - French and English)
Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer. You're fluent in French and English as...
Customer Technical Support Specialist - Claris Healthcare
Customer Support: Provide timely and efficient technical support to Claris Healthcare customers (seniors, family, and professional care providers) via phone, email, chat, and other communication channels. As a Customer Support Specialist at Claris Healthcare, with a focus on Claris Companion, you wi...
Bilingual, Sr. Associate, Sales Support
Otis is seeking a highly motivated Sales Support Associate to contribute to the efficient day-to-day operations of the Sales Center of Expertise (COE) and support the work of our service sales representatives and mechanics at our local branches. Proposal generation for field mechanics, sales represe...
Bilingual Customer Support Coordinator (Montreal)
Previous customer support or service experience is an asset. Our focus on your wellness and health, with our generous time-off policies, mental health support and weekly virtual yoga sessions. You will oversee client support in a variety of products including our retail car-buying services, dealersh...
Customer Service Advisor and Technical Support Advisor - Mobile Devices and Services - Work-at-Home - CANADA
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. Customer Service Advisor and Technical Support Advisor - Mobile Devices and Services - Work-...
Bilingual Customer Success Manager
The Bilingual Customer Success Manager is part of the Customer Success Team within Varian’s Multi-Disciplinary Oncology business unit. Work with Account Managers and customers to develop and maintain customer success plan that outline the key performance metrics to be achieved with corresponding suc...
Technical Client Support Specialist (French & English)
Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Respond to assigned help desk tickets, support and trou...
Programmeur de systèmes bilingue – HP NonStop – Support technique/Bilingual Systems Programmer – HP NonStop-Technical Support
Bilingual Systems Programmer - HP NonStop-Technical Support. We at Raise are hiring a Bilingual Systems Programmer - HP NonStop-Technical Support for one of our top clients in the IT industry. Programmeur de systèmes bilingue - HP NonStop - Support technique. Chez Raise, nous embauchons un Programme...