NetSource Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of % in the last years with over + employees globally, with over + locations in the US and global operations in countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Title : Helpdesk Support Advisor

Location : St. Catherine's ON (Onsite)

Duration : -+ months

• Job Description : - We will serve as the front-line technical support specialists for Tier customer inquiries and deliver timely and complete solutions by;

Handling chat, async messaging and phone channels

Developing proactive recommendations on process improvements or efficiencies that can be gained.

Recommending system / technology enhancements that could be implemented to create efficiencies.

There will be different areas in which resource may be trained up on. The client advised that chats seem to be heavier volume of requests. However, there will be a voice component, we just do not know how much yet. Candidate would be dealing with more complex situations / scenarios as this is a Tier Helpdesk position. Training will be conducting directly by the client onsite.

Below is a list of key responsibilities and qualifications .

The role includes some or all the following key responsibilities :

Basic Qualifications : -

Why work with us - At NetSource, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management, and beyond.