Support analyst Jobs in Duncan, BC

We are currently seeking a Business Analyst to join our team.

Participates as an active member of a functional team, applying an advanced level of business expertise to the analysis of complex business problems, and assessment and analysis of business domain, market trends, and business processes.

Here’s what would be included as a part of your typical day

• Business Analysis: Participates as an active member of a functional team, applying an advanced level of business expertise to the analysis of complex business problems. Leads translation of conceptual user requirements into functional requirements by creating appropriate documentation such as models, specifications, workflows, diagrams and charts that provide direction to developers, testers and/or other stakeholders. Applies a variety of techniques to capture and define current state, identify gaps and issues and understand emerging business requirements.
• Development: Participates in review of business analysis processes and procedures and has an active role in development of enhancements to support service optimization. Documents existing business processes and organizational structures to define current business activities for the development of procedures and models.
• Business Automation: Liaises with business groups across the organization to facilitate the planning, design, development and implementation of new business processes. Participates in assessing potential value to the organization; and makes related recommendations to supervisor. Maintain compliance with all audit and risk management requirements and all other internal policies.
• Project Management: Facilitates project approval process, involving all key stakeholders to establish consensus; and also providing expertise to business case development and presentation efforts. Supports all stages of the project life cycle, communicating changes, enhancements, and modifications to project managers and business stakeholders, managing risk, and managing/communicating client expectations to the project team.
• Stakeholder Relationship Management: Participates in orientation and training of end users with respect to new/modified approaches.
• Team Support: Participates in regular department meetings to discuss current activities and provide an advanced level of input and expertise on problems and issues. Provides input to reports regarding status of assignments, ensuring supervisor is alerted to any related issues or concerns. Maintains a professional standard of conduct while promoting a positive image of the organization. Provides proxy coverage for other squad roles and chapter related needs as required.

Required Skills, Experience & Qualifications

• Bachelor’s degree or Diploma in business or a combination of relevant experience and education required.
• 3 years of experience in a business analysis function or related experience required. Experience a BA role or equivalent experience working in an Agile environment an asset
• Advanced understanding of the project management cycle and agile iterative delivery process to provide input at key intervals, and to manage client expectations throughout the life of initiatives
• Advanced communication and interpersonal skills to facilitate consensus building on business requirements and solutions through collaboration with multiple stakeholders
• Solid organizational skills to carry out assignments to meet business requirements and deadlines
• Solid research, analytical, and problem-solving skills to actively participate in development of complex business solutions
• Advanced knowledge of the concepts, theories, tools, practices and techniques in business analysis
• Solid understanding of business functions across the organization
• Display an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.