Support analyst Jobs in Duncan, BC

We are currently seeking a Learning and Development Advisor to join our team.

The Learning & Development Advisor designs, maintains, and delivers in-house training programs across the organization, delivering solutions including but not limited to: e-Learning, micro-learning videos, job aides, and instructor-led courses. This role provides leadership and support on key training initiatives and participates in projects and Tru Cooperative Banks training initiatives, such as system conversions, curriculum design, and product launches or campaigns. The Advisor collaborates with key partners to ensure learning programs are aligned with strategic priorities and recommends training strategies that meet business and learning needs.

Here’s what would be included as a part of your typical day

• Program Development & Delivery: Designs, develops, maintains and delivers in-house training programs and resources. Implements people solutions that facilitate career growth and development in support of business results and advises stakeholders on training strategies. Ensures training initiatives are implemented effectively. Trains team members to apply skills learned and to achieve the required learning objectives. Formulates comprehensive training plans.
• Feedback: Follows-up with regional and shared services leaders to ensure training practices used are effective, and team members are applying the skills learned back on the job. Adjusts training practices and recommends changes based on feedback received. Maintains connection, network and exposure to branches/shared services to keep the finger on the ‘pulse’ of Tru Cooperative Banks business needs.
• Project Management: Conducts learning needs analysis, scopes project objectives, and analyzes target audience expectations. Collaborates with key partners to develop and maintain an understanding of policies and procedures as well as identify their training needs. Ensures learning solutions are instructionally sound, and developed on time, within scope and budget. Develops effective project plans to facilitate the building of learning solutions to close identified gaps. Establishes credibility as a trusted partner and manages all aspects of the training design.
• Delivery: Develops and delivers in-house remote/virtual training and web-based training programs ensuring high quality employee development solutions. Completes Oracle Learning administrative tasks as required.
• Research: Actively researches opportunities for process improvement and keeps up to date in learning technologies, trends and best practices. Makes recommendations for changes and if approved initiates the change. Actively stays informed on emerging trends in learning and development, sharing relevant insights with colleagues, and championing the adoption of innovative practices that enhance team and organizational learning initiatives.

Required Skills, Experience & Qualifications

• Post secondary diploma in learning and organization development, adult education or related discipline required
• Working towards or completion of Provincial Instructor Diploma or equivalent preferred
• 2 years of experience in instructional design methodologies, adult learning theory, technology-enabled design and learning methods required.
• Experience with facilitating or public speaking required
• Financial service experience with solid knowledge of investments, credit, and general retail banking sales experience preferred
• Demonstrated proactiveness to identify opportunities and challenges, exercising sound judgement and effective decision making to support business outcomes
• Demonstrated ability to engage, support and challenge member support teams towards achievement of business results
• Creative problem-solving, negotiation, and conflict management skills
• Excellent communication skills
• Learning design & development skills preferred
• Proven time management skills
• Proficiency in Microsoft M365 product suite (including Microsoft Copilot) and general computer technical skills, with the ability to leverage AI and emerging technologies to enhance learning and performance
• Demonstrated ability to balance risk-taking with sound judgment
• Demonstrated ability to engage and direct others towards action
• Excellent organizational skills with a demonstrated ability to meet deadlines while leading projects and/or teams
• Lead projects with minimal reliance on managerial oversight
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.