Sales operations manager Jobs in Markham, ON

About the Company

Our client is a financial services company. They are looking for a Manager, Operations Tax to join their team!

Why Work Here

• Great work life balance

Hybrid work model

Company is a Top Rated Employer in Canada

About the Opportunity

People Management :

Engage employees in setting clear and measurable goals that drive business success.

Provide coaching and feedback to enhance individual and team performance.

Ensure employees understand the company's values, policies, and procedures.

Facilitate training for the team to develop necessary skills and knowledge.

Ensure team completes all regulatory and risk management obligations.

Ensure a continuous learning and improvement mindset on the team.

Business Planning :

Contribute to business planning and resource allocation for the team.

Provide subject matter expertise and lead projects.

Building Relationships :

Collaborate with other Operations, Service and Product managers, and senior management to resolve issues and improve processes.

Work with key business partners on projects and initiatives.

Partner with external business entities, such as 3rd party vendors and custodians, to communicate and address issues.

Customer Service :

Serve as a role model for delivering an excellent customer experience

Promote teamwork and collaboration, seeking ways to streamline processes.

Address customer needs by involving the appropriate resources at the right time.

Understand team and client needs, proactively identify areas of potential issue, and resolve.

Monitor key performance indicators daily to address factors affecting the customer experience.

Oversee interactions between associates and customers to ensure accuracy and quality of service delivery.

Compliance and Risk Framework

Maintain satisfactory internal and external Audit / Regulatory / Risk Ratings and Reviews

Ensure all reporting is completed accurately on or before regulatory deadlines

Stay current with regulatory environment governing tax responsibilities

Identify issues and risks (financial & regulatory)

Ensure all internal and external tax accounts are reconciled

Client job description responsibilities

About You

3 years of experience in operations within the financial services industry, preferably within brokerage or correspondent clearing business.

2 years of experience in coaching, training, mentoring, or leading people; experience in a people management role is preferred

Completion of a post-secondary education or equivalent work experience.

Tax-related courses and CPA qualification are an asset.

Salary Range

$115,000 - $120,000 / year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote #458610

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.