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Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users
Troubleshoot and resolve application, configuration, and workflow issues
Investigate and respond to support tickets
Assist with user support, issue triage, and testing activities
Support configuration and administrative tasks within Cityworks
Participate in system documentation and knowledge transfer activities
Assist with the City's planned upgrade to Cityworks 23.14
Work closely with the Senior Technical Lead and other business stakeholders
What you must have:
1-3 years of experience supporting Cityworks AMS and/or PLL
Familiarity with Cityworks 23
Experience providing application support in a municipal or utility environment is an asset
Understanding of Cityworks workflows, service requests, permits, inspections, work orders, and asset management processes
Ability to investigate issues, analyze requirements, and communicate effectively with users
Experience working with ArcGIS Enterprise and GIS data is considered an asset
Strong customer service and problem-solving skills
Salary/Rate Range: $$60.00-$72.00 /hr
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
