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Qa manager Jobs in Hamilton, ON

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Qa manager • hamilton on

Last updated: 5 days ago

Call Center & Contact Center Professionals

hire resolve comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Assistant Manager

jysk canadaBurlington, Ontario, Canada
CA$43,000.00–CA$48,000.00 yearly
Full-time

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?.As one of world’s leading, and faste... Show more

General Manager

tim hortonsHamilton, ON, CA
Full-time

As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time.You build positive relationships with your team member... Show more

Automation Manager

maple leaf foodsHamilton, ON, Canada
CA$96,000.00–CA$141,000.00 yearly
Part-time

The Automation Leader is a key position within the Heritage facility whose responsibilities within a start-up and production environment will include developing the Automation strategy for the faci... Show more

Manager (FOH)

jake s grill oyster houseBurlington, ON, CA
CA$50,000.00–CA$55,000.00 yearly
Full-time +1

It was a bold man that first ate an oyster” – and we’re sure glad he did.Jake’s Grill and Oyster House.We’ve been serving the Burlington community since 1985, with no ... Show more

Facility Manager

bgisHamilton, ON, Canada
Full-time

BGIS is a leading provider of customized facility management and real estate services.With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation throu... Show more

Salon Manager

smart style hair salonHAMILTON, ON, CA
Full-time

If you’re looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you’ve come to the right place.Leading with style, kindness, compassion, and care puts you a cut above t... Show more

Department Manager

h mHamilton, Ontario, Canada
CA$48,100.00–CA$55,315.00 yearly
Full-time

As a Department Manager, you’ll be the leader supporting and encouraging your whole team.By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and... Show more

Manager/Senior Manager, Indirect Tax - Recovery

deloitteBurlington, ON, ON, CA
Permanent

Burlington, ON; Kitchener, ON; Toronto, ON.At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by... Show more

Tax Manager

vacoBurlington, ON, CA
CA$110,000.00–CA$130,000.00 yearly
Permanent

Our client is a diversified asset manager.They are looking for a Tax Manager to join their team!.Broad, cross-border scope: Hands-on exposure to Canadian and U.High-impact development role: Work di... Show more

 • Promoted

Shift Manager

wendy sHamilton, ON, CA
Full-time

Our culture comes from key principles from our founder, Dave Thomas.These include honesty and integrity, treating everyone with respect, being nice and giving back to our employees and community.Sh... Show more

Product Manager

haysBurlington, CA
Full-time

Our client is a well-established global technology organization with a strong reputation for innovation, quality, and customer partnership.Operating across a range of industrial sectors, they provi... Show more

Account Manager

randstad canadaAncaster, Ontario, CA
Full-time +1
Quick Apply

Are you an experienced Account Manager with a background in the steel industry? A prominent Canadian-owned company in the Ancaster area is seeking a permanent, full-time Account Manager to join the... Show more

Program Manager

teemaStoney Creek, Ontario
CA$95,000.00–CA$110,000.00 yearly
Permanent

Manage programs (New and Revised) from Customer Business Award to Successful Production Sign off of Launch.Assemble and Lead APQP team to ensure launch is completed on time, on budget and all Custo... Show more

Restaurant manager

church s chicken stoney creekHamilton, ON, Canada
Permanent

Analyze budget to boost and maintain the restaurant's profits.Plan and organize daily operations.Organize and maintain inventory.Ensure health and safety regulations are followed.Address customers'... Show more

Area Manager

aeconHamilton, ON, CA
Full-time

The Area Manager will play a critical leadership role in the successful delivery of the Hamilton Light Rail Transit (LRT) Project.Reporting directly to the Segment Integration Director, the Area Ma... Show more

Purchasing Manager

treow group recruitmentHamilton, ON, Canada
Full-time

TreowGroup Recruitment partners with small to mid-sized food and beverage manufacturers across Ontario.We are currently building a network of experienced .Purchasing and Procurement professionals.I... Show more

Bar manager

squires gastro pubBurlington, ON, Canada
Permanent

Secondary (high) school graduation certificate.Analyze budget to boost and maintain the restaurant's profits.Modify food preparation methods and menu prices according to the restaurant budget.Monit... Show more

QA/QC Lab Chemist- Afternoon Shift

hunter amenities internationalBurlington, Ontario, Canada
CA$50,000.00–CA$55,000.00 yearly
Full-time

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market.We are a highly entrepreneurial, professional, and driven or... Show more

Accounting Manager

recruiting in motionHamilton, ON
CA$95,000.00–CA$110,000.00 yearly
Full-time

Accounting Manager Opportunity.Our client, a well-established professional services organization is seeking an experienced Accounting Manager to oversee core financial operations.The role will have... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

hire resolve comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development