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Qa manager Jobs in Hamilton, ON

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Qa manager • hamilton on

Last updated: 3 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Manager (FOH)

Jake's Grill & Oyster HouseBurlington, ON, CA
CA$50,000.00–CA$55,000.00 yearlyCA$50,000.00–CA$55,000.00 yearly
Permanent, Full-timePermanent, Full-time

It was a bold man that first ate an oyster” – and we’re sure glad he did.Jake’s Grill and Oyster House.We’ve been serving the Burlington community since 1985, with no ... Show more

Manager, Assurance

International Financial GroupHamilton, Ontario
CA$120,000.00 yearlyCA$120,000.00 yearly
PermanentPermanent

Our client, a mid size accounting firm located in Hamilton, is looking for a Manager, Assurance to join their team.If you are passionate about accounting, assurance, corporate and personal tax prep... Show more

Facility Manager

BGISHamilton, ON, Canada
CA$75,440.00 yearlyCA$75,440.00 yearly

BGIS is a leading provider of customized facility management and real estate services.With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation throu... Show more

Salon Manager

SmartStyle Hair SalonHAMILTON, ON, CA

If you’re looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you’ve come to the right place.Leading with style, kindness, compassion, and care puts you a cut above t... Show more

Maintenance Manager

Bimbo CanadaHamilton, ON, Canada

As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks.We produce and distribute more than 1,000 ... Show more

Manager/Senior Manager, Indirect Tax - Recovery

DeloitteBurlington, ON, ON, CA
PermanentPermanent

Burlington, ON; Kitchener, ON; Toronto, ON.At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by... Show more

Assistant Manager

Wendy'sBurlington, ON, CA
Full-timeFull-time

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued.You will ... Show more

Project Manager

Hunter Amenities InternationalBurlington, Ontario, Canada
CA$70,000.00–CA$80,000.00 yearlyCA$70,000.00–CA$80,000.00 yearly

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market.We are a highly entrepreneurial, professional, and driven or... Show more

Assistant Manager

JYSK CanadaBurlington, ON, ca
CA$43,000.00–CA$48,000.00 yearlyCA$43,000.00–CA$48,000.00 yearly
Full-timeFull-time
Quick Apply

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?.As one of world’s leading, and faste... Show more

Logistics manager

Randstad CanadaStoney Creek, Ontario, CA
CA$80,000.00–CA$100,000.00 yearlyCA$80,000.00–CA$100,000.00 yearly
Permanent, Full-timePermanent, Full-time
Quick Apply

A manufacturing company in the Hamilton Region has an opportunity for you to advance your career as a Logistics Manager.Earning between $80,000 and $100,000 annually, this full-time role offers 100... Show more

Manager, Tax

DJB Chartered Professional AccountantsHamilton, ON, CA
CA$113,000.00 yearlyCA$113,000.00 yearly
Permanent, Full-timePermanent, Full-time

DJB Chartered Professional Accountants.Niagara, Hamilton, and Halton regions, with offices spanning from Burlington to St.The firm was founded in 1940 and features a dynamic group of professionals.... Show more

QA Specialist – Senior - MSON #5

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada

We are seeking an experienced Senior QA Specialist to plan, execute, and improve software testing activities across web applications, APIs, and enterprise systems.The candidate will be responsible ... Show more

Manufacturing Manager

Universal Precision TechnologyStoney Creek, ON

Manage, coach and mentor a team of 50+ employees.Minimum 7 years’ experience in the manufacturing management sector.Bachelor’s degree in production management, business administration, or mechanica... Show more

Assistant Manager

Tim HortonsBurlington, ON, CA
Full-timeFull-time

As an Assistant Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time.You build positive relationships with your team mem... Show more

Restaurant manager

Pizza PizzaHamilton, ON, Canada
Permanent, Full-timePermanent, Full-time

Hours: 35 to 40 hours per week.Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaurant's profits.Develo... Show more

Project Manager

Landmark Structures CoBurlington, ON

Landmark is a leading provider of engineering, construction, and asset management services for storage solutions in the water, wastewater, power, and industrial markets.We operate throughout North ... Show more

Catering Manager

Dexterra GroupHamilton, ON, CA
Full-timeFull-time

Under the general supervision of the Chef Manager, the Catering Manager is in charge of procuring, organizing,.In coordination with the Chef Manager, plan and develop menus and recipes for catering... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development