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Qa manager Jobs in Hamilton, ON

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Qa manager • hamilton on

Last updated: 6 hours ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Assistant Manager

JYSK CanadaBurlington, Ontario, Canada
CA$43,000.00–CA$48,000.00 yearlyCA$43,000.00–CA$48,000.00 yearly
Full-timeFull-time

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?.As one of world’s leading, and faste... Show more

Salon Manager

SmartStyle Hair SalonHAMILTON, ON, CA
Full-timeFull-time

If you’re looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you’ve come to the right place.Leading with style, kindness, compassion, and care puts you a cut above t... Show more

Maintenance Manager

BungeHamilton, ON, CA
CA$124,860.00–CA$156,000.00 yearlyCA$124,860.00–CA$156,000.00 yearly
Full-timeFull-time

Collaborative, Respectful, Inclusive.Safety, Sustainability, With Integrity. Show more

Department Manager

H&MHamilton, Ontario, Canada
CA$48,100.00–CA$55,315.00 yearlyCA$48,100.00–CA$55,315.00 yearly
Full-timeFull-time

As a Department Manager, you’ll be the leader supporting and encouraging your whole team.By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and... Show more

Relationship Manager

The Toronto-Dominion Bank (Canada)Hamilton, Ontario
Full-timeFull-time

The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy.This role is accountable for building ... Show more

Maintenance Manager

Bimbo CanadaHamilton, ON, Canada
Full-timeFull-time

As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks.We produce and distribute more than 1,000 ... Show more

Logistics manager

Randstad CanadaStoney Creek, Ontario, CA
CA$80,000.00–CA$100,000.00 yearlyCA$80,000.00–CA$100,000.00 yearly
Full-time +1Full-time +1
Quick Apply

A manufacturing company in the Hamilton Region has an opportunity for you to advance your career as a Logistics Manager.Earning between $80,000 and $100,000 annually, this full-time role offers 100... Show more

Tax Manager

Vaco LLCBurlington, ON, CA
CA$110,000.00–CA$130,000.00 yearlyCA$110,000.00–CA$130,000.00 yearly
PermanentPermanent

Our client is a diversified asset manager.They are looking for a Tax Manager to join their team!.Broad, cross-border scope: Hands-on exposure to Canadian and U.High-impact development role: Work di... Show more

 • Promoted

Manager, Valuations

MNPBurlington, ON, Canadá
Full-timeFull-time

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams.Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impac... Show more

Manager, Tax

DJB Chartered Professional AccountantsHamilton, ON, CA
CA$113,000.00 yearlyCA$113,000.00 yearly
Full-time +1Full-time +1

DJB Chartered Professional Accountants.Niagara, Hamilton, and Halton regions, with offices spanning from Burlington to St.The firm was founded in 1940 and features a dynamic group of professionals.... Show more

QA Specialist – Senior - MSON #5

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada
Full-timeFull-time

We are seeking an experienced Senior QA Specialist to plan, execute, and improve software testing activities across web applications, APIs, and enterprise systems.The candidate will be responsible ... Show more

 • New!

General Manager

Wendy'sBurlington, ON, CA
Full-timeFull-time

In this role, you will provide coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued.You will know how to identify 5-Star talen... Show more

Restaurant manager

church's chicken Stoney creekHamilton, ON, Canada
Full-time +1Full-time +1

Analyze budget to boost and maintain the restaurant's profits.Plan and organize daily operations.Organize and maintain inventory.Ensure health and safety regulations are followed.Address customers'... Show more

General Manager

Tim HortonsBurlington, ON, CA
Full-timeFull-time

As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time.You build positive relationships with your team member... Show more

Area Manager

AeconHamilton, ON, CA
Full-timeFull-time

The Area Manager will play a critical leadership role in the successful delivery of the Hamilton Light Rail Transit (LRT) Project.Reporting directly to the Segment Integration Director, the Area Ma... Show more

Purchasing Manager

TreowGroup RecruitmentHamilton, ON, Canada
Full-timeFull-time

TreowGroup Recruitment partners with small to mid-sized food and beverage manufacturers across Ontario.We are currently building a network of experienced .Purchasing and Procurement professionals.I... Show more

Manufacturing Manager

Universal Precision TechnologyStoney Creek, ON
Full-timeFull-time

Manage, coach and mentor a team of 50+ employees.Minimum 7 years of experience in the manufacturing management sector.Bachelor’s degree in production management, business administration, or mechani... Show more

QA/QC Lab Chemist- Afternoon Shift

Hunter Amenities InternationalBurlington, Ontario, Canada
CA$50,000.00–CA$55,000.00 yearlyCA$50,000.00–CA$55,000.00 yearly
Full-timeFull-time

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market.We are a highly entrepreneurial, professional, and driven or... Show more

Project Manager

Landmark Structures CoBurlington, ON
Full-timeFull-time

Landmark is a leading provider of engineering, construction, and asset management services for storage solutions in the water, wastewater, power, and industrial markets.We operate throughout North ... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development