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Qa manager Jobs in Hamilton, ON

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Qa manager • hamilton on

Last updated: 3 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Manager (FOH)

Jake's Grill & Oyster HouseBurlington, ON, CA
CA$50,000.00–CA$55,000.00 yearlyCA$50,000.00–CA$55,000.00 yearly
Permanent, Full-timePermanent, Full-time

It was a bold man that first ate an oyster” – and we’re sure glad he did.Jake’s Grill and Oyster House.We’ve been serving the Burlington community since 1985, with no ... Show more

Operations Manager

JYSK CanadaHamilton, Ontario, Canada
CA$50,000.00–CA$55,000.00 yearlyCA$50,000.00–CA$55,000.00 yearly
Full-timeFull-time

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?.As one of world’s leading, and faste... Show more

Manager/Senior Manager, Indirect Tax - Recovery

DeloitteBurlington, ON, ON, CA
PermanentPermanent

Burlington, ON; Kitchener, ON; Toronto, ON.At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by... Show more

Assistant Manager

Wendy'sBurlington, ON, CA
Full-timeFull-time

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued.You will ... Show more

Project Manager

Hunter Amenities InternationalBurlington, Ontario, Canada
CA$70,000.00–CA$80,000.00 yearlyCA$70,000.00–CA$80,000.00 yearly

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market.We are a highly entrepreneurial, professional, and driven or... Show more

Logistics manager

Randstad CanadaStoney Creek, Ontario, CA
CA$80,000.00–CA$100,000.00 yearlyCA$80,000.00–CA$100,000.00 yearly
Permanent, Full-timePermanent, Full-time
Quick Apply

A manufacturing company in the Hamilton Region has an opportunity for you to advance your career as a Logistics Manager.Earning between $80,000 and $100,000 annually, this full-time role offers 100... Show more

Project Manager

Modern NiagaraHamilton, ON, CA
CA$115,000.00–CA$125,000.00 yearlyCA$115,000.00–CA$125,000.00 yearly
Full-timeFull-time

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their build... Show more

Industry Manager

HaysBurlington, CA
Full-timeFull-time

Our client is a leading industrial technology organization supporting major customers across mining, metals, manufacturing, and heavy industry throughout Canada.We're seeking an Industry Manager, M... Show more

Production Manager

Mauser Packaging SolutionsBurlington, ON, Canada

Actively participates in the site’s safety and quality management programs.Participates and practices Lean Manufacturing practices to include Six Sigma, FMEA, 8D Problem Analysis.Prepares and revie... Show more

Reliability Manager

Fuze HRHamilton, ON, Canada
CA$130,000.00–CA$165,000.00 yearlyCA$130,000.00–CA$165,000.00 yearly
PermanentPermanent

Manager, Reliability | Hamilton, ON | $130–$165K + Annual Bonus.Reliability Manager in Hamilton, Ontario!.The successful candidate will be instrumental in driving Reliability and Continuous Improve... Show more

QA Specialist – Senior - MSON #5

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada

We are seeking an experienced Senior QA Specialist to plan, execute, and improve software testing activities across web applications, APIs, and enterprise systems.The candidate will be responsible ... Show more

Restaurant Manager

Tim HortonsBurlington, ON
CA$55,000.00 yearlyCA$55,000.00 yearly
Full-timeFull-time

Opportunity, flexibility and new challenges every day are just a few of the reasons you will be happy you came on board.When you work at Tim Hortons, you will feel right at home.It is a fun, flexib... Show more

Restaurant manager

church's chicken Stoney creekHamilton, ON, Canada
Permanent, Full-timePermanent, Full-time

Experience: 2 years to less than 3 years.Analyze budget to boost and maintain the restaurant's profits.Plan and organize daily operations.Organize and maintain inventory.Ensure health and safety re... Show more

Subcontracts Manager

AeconHamilton, ON, CA
CA$130,000.00–CA$150,000.00 yearlyCA$130,000.00–CA$150,000.00 yearly

Aecon Civil is a recognized leader in the market, backed by strong self‑perform capabilities and deep local expertise.We play a key role in building and enhancing infrastructure across Canada, the ... Show more

Manager, Tax

MNPBurlington, ON, Canadá

Make an impact with our Tax team as a Manager.This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.As a trusted advisor, you’ll de... Show more

Restaurant manager

Pizza PizzaHamilton, ON, Canada
Permanent, Full-timePermanent, Full-time

Hours: 35 to 40 hours per week.Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaurant's profits.Develo... Show more

Project Manager

Landmark Structures CoBurlington, ON

Landmark is a leading provider of engineering, construction, and asset management services for storage solutions in the water, wastewater, power, and industrial markets.We operate throughout North ... Show more

Accounting Manager

Recruiting In MotionHamilton, ON
CA$95,000.00–CA$110,000.00 yearlyCA$95,000.00–CA$110,000.00 yearly
Full-timeFull-time

Accounting Manager Opportunity.Our client, a well-established professional services organization is seeking an experienced Accounting Manager to oversee core financial operations.The role will have... Show more

Catering Manager

Dexterra GroupHamilton, ON, CA
Full-timeFull-time

Under the general supervision of the Chef Manager, the Catering Manager is in charge of procuring, organizing,.In coordination with the Chef Manager, plan and develop menus and recipes for catering... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development