Operations coordinator Jobs in Quebec City, QC

Job Description

Reporting to the Operations Manager, the incumbent shall be responsible for the coordination and the proper execution of activities, as well as client satisfaction.The incumbent shall perform various tasks related to the coordination of daily and weekly activities, such as reviewing the mandate, action planning, assigning tasks, maintaining business relations with clients, suppliers and/or subcontractors, reviewing reports and other related tasks such as writing emails, letters, reports, preparing inspection certificates and shipping parcels.

• Perform tasks specified by his/her manager;
• Will be the first line of communication with clients and/or suppliers to obtain information required for carrying out the work and fully understand the scope of work requested;
• Identify and analyse client needs and review technical specifications;
• Complete applications for creating new customer accounts/information;
• Data entry in KAES for all the steps of daily activities.
• In collaboration with the coordinator, issue tenders for services, when needed;
• In collaboration with the coordinator, plan and prepare work to be carried out (assignment, documents, equipment);
• In collaboration with the coordinator, coordinate actions with the client and/or supplier with regards to specific schedules;
• Ensure forms needed to complete the assignments are duly completed;
• Review purchase orders to ensure compliance with the proposal and mandate;
• Ensure the availability of all equipment and assist the Manager to make sure of calibration validity needed to carry out the work;
• Interact with clients regularly in order to ensure proper communications and a smooth workflow;
• Follow up with team member to get their daily inspection reports, review, edit and sign their reports and send them to client;
• Track and manage project milestones to ensure all of activities performed in a timely manner and track inspection hours;
• Managing/tracking monthly billing from contractor and follow up to approve and submit to client;
• Tracking project invoices and Billing status;
• Tracking project close out documents and manage reports;
• Produce various report at month end and provide progress reports to clients;
• Ensure the work completed is consistent with the mandate, is completed on time and conducted in a professional manner with meticulous attention to detail in order to provide excellent service;
• May have to do electronic archiving of technical documents; send the preliminary reports to inspection supervisor (if applicable) and transmission of final approved inspection reports to clients;
• Prepare the draft of Inspection Certificate and have it signed by Operation Manager of SCS;
• Maintaining project documents, latest standard and share it with team inspectors;
• May require to do the Technical Audit of inspectors;
• May have to help with Car maintenance monitoring, if necessary;
• May have to prepare and book inspector trips via Egencia, if necessary;
• May have to do time reconciliation, if necessary.
• Perform various office administrative related tasks such as record keeping, data entry, electronic filing, courier shipments (Purolator).
• Participate in the resolution of complaints and non-compliance issues.
• Provide technical support to the sales team with regards to service offerings.
• Provides guidance and/or leadership to others, including indirect reports, peers, or managers

Qualifications

Education:

• Bachelor’s degree in mechanical, metallurgy, industrial or relevant engineering or a technical college degree combined with relevant experience may be considered as equivalent.
• Qualified as a welding inspector from the Canadian Welding Bureau is a strong asset
• PMP or related certificate in project management (asset)
• Demonstrates excellent verbal and written communication skills including grammar and composition French & English

Experience: over 3 years of experience in coordination or management of manufacturing or industrial projects or supervision of work teams.

KNOWLEDGE / SKILLS / ABILITIES

• Excellent in maintaining records of work quality and overseeing project non-conformance reporting process
• Experienced in monitoring, work schedule, keep daily inspection logs, photographs & receipt inspections, communicate project status, ensuring execution proficiency, accuracy, and professionalism
• Excellent in developing project documents, procedures to support QA and QC, complete the necessary quality forms related to monitoring or inspection work; obtain information required for carrying out the work.

The following skills are considered assets:

• Knowledge of machining, manufacturer shop quality review; witness manufacturing testing and trial assemblies, knowledge of coating inspection, knowledge if non-destructive testing, knowledge of quality standards, both at the national and international levels.;
• Being as a team member with positive attitude, desire to contribute, highly organized, function well in fast paced environment with the ability to multi-task.
• Excellent in time management and committed to deadlines, provide performance feedback and updating progress to department managers, problem solving, ability to work independently with minimum oversight, develop, review and approve internal/external reports
• Strong communication skills in writing, reading, speaking, progress report writing, ability to handle changing needs, conducting field services, preparing project close out and project lesson learned
• Ability to write detailed and comprehensive technical reports in Word and/or Excel format
• Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Ability to work well with others & independently;
• Extended hours may be required from time to time;
• Travel to other SGS locations or client location may be required from time to time;
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.