Online Jobs in Pierrefonds, QC

Company Description

At Sleep Country Canada / Dormez-vous? (SCC / DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.

Guided by our values – We  CARE  About People; We  WIN  Together; We  DREAM  Big and We  DELIVER  with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.

We’re looking for a  Bilingual Customer Service Experience - Online Sales Support  associate to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile!

Job Description

As an associate supporting Customer Service and Online Sales you will :

• Respond to incoming calls, emails and chat requests;
• Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
• Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
• Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
• Support customers throughout their shopping experience;
• Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.

Qualifications

The Qualifications and Experience we like to see :

Additional Information

Why our Bilingual Customer Experience - Online Sales Support associates love working at Sleep Country Canada / Dormez-vous? :

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC / DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

About Sleep Country Canada / Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners;  Sleep Country, Dormez-vous, the rest, Endy, Hush, Silk & Snow  and most recently acquired,  Casper Canada . The Company has omnichannel and ecommerce operations including over 300 corporate-owned stores and 18 distribution centers warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit .