Knowledge manager Jobs in Waterloo, ON

Overview

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return, impressing them with product knowledge, customer experience skills and use of the Force.
• Step in and step up when needed, providing leadership support and helping run the store when your Manager gets pulled away.
• Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs : UPT and ADT.
• Cover the sales floor zone and ensure that assigned areas are up to visual standards; help with opening and closing of the store.
• Work the register; process sales transactions and use your fandom knowledge to drive add‑on sales. Close out the register and communicate shortages or overages to your Store Manager.
• Assist with planogram changes including store map, wall, fixture, & merchandising mix.
• Communicate fashion & music trend information to management and respective HQ partners.
• Ensure there is no misuse of spells and wizardry around theft.
• Support the maintenance of the mother ship; help keep the stock room organized and the store tidy.
• Train and coach new Sales Associates as needed to help them quickly get acclimated to the team.
• Perform any other activities as assigned by your Store Leader.

What You’ll Need

Seniority level

Entry level

Employment type

Temporary

Job function

Sales and Business Development

Industries

Retail Apparel and Fashion, Manufacturing, and Retail

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