Junior software developer • chateauguay qc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
The principal and customary work of the employee in this class of employment consists in assisting one or more persons in carrying out secretarial tasks.CHARACTERISTIC FUNCTIONS .The employee ... Show more
The controller is responsible for the company's accounting operations, financial reporting, internal controls, budget support, cash flow management, and compliance activities.This role provides acc... Show more
About us: Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake.We are currently expandin... Show more
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licens... Show more
Onsite work at the Montreal Airport (Pierre Elliot Trudeau Airport).Must be bilingual (French/English) speaker.Desktop support technician (Win10/11, software install and troubleshooting, hardware b... Show more
Adecco est actuellement à la recherche d'un.Cette opportunité est idéale pour un(e) professionnel(le) possédant de l'expérience en recrutement, en coordination ou en gestion de fournisseurs et souh... Show more
Sous la supervision du gestionnaire des finances, l’analyste financier(ère) est principalement responsable de participer à la préparation des états financiers et au maintien des annexes et document... Show more
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions.Reaching customer... Show more
Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as t... Show more
Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as t... Show more
Version en Français suivra ******.BellatRx is a mid-market, privately held, manufacturer of packaging equipment with clients and suppliers in North America and Internationally.At BellatRx, our acti... Show more
Thank you for your interest in Lids!.Open positions at specific locations are posted regularly on the Lids career site.We highly encourage you to apply to preferred locations directly.Produce sales... Show more
English version will follow QUI SOMMES NOUS Altitude Aerospace fournit des solutions d’ingénierie et de certification pour des programmes d’avions commerciaux et VIP à travers... Show more
Nous recherchons un(e) commis comptable junior pour joindre notre équipe des finances dans l’ouest de l’île de Montréal.Vous serez responsable du suivi des encaissements, de la facturation et du re... Show more
This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.Are you passionate about Artificial... Show more
We are looking for primary school teachers, junior high school teachers, senior high school teachers, and international curriculum coordinators ，If you are interested in this, please click to apply... Show more
Experience: 2 years to less than 3 years.Schedule events, programs and activities.Train workers in duties and policies.Resolve work problems, provide technical advice and recommend measures to impr... Show more
Technicien(ne) de service aéroportuaire – Système automatisé de manutention du fret.Lödige est un fournisseur de systèmes de manutention de matériel.Nous sommes à la recherche d'un(e).Aéroport inte... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
