Information technology Jobs in Chateauguay, QC

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE : AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

We are seeking enthusiastic and talented IT technician to work with our team. The IT technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. In addition to providing an unparalleled level of service, the successful candidate will be required to develop strong business relationships with internal clients across all divisions of the Luminaires Group (ABL Canada), provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to details, professional demeanor, and be able to adapt into a growing and changing environment. Most responsibilities associated with this role are carried out at our Luminis location.

You have good customer service skills, you are a team player, and you are well known for your autonomy and sense of organization, send us your resume.

Required location : Candidate based in West Montreal.

Key Tasks & Responsibilities (Essential Functions)

• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email.
• Determine the best solution based on the issue and details provided by for internal customers.
• Provide accurate information on IT products or services offered by the Luminaires Group MIS Service.
• Record events and problems and their resolution in the Help Desk software ticketing system.
• Identify and suggest possible improvements on procedures.
• Create accounts and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets (equipment and software) to ensure accurate inventory records.
• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Install and configure other IT equipment.

Requirements

Skills and Minimum Experience Required

Knowledge And Abilities

What We Are Offering

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities : As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.

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