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Description
:Major Job Responsibilities:
• Support and operate a broad range of Digital Workplace Management (DWM) services, including Microsoft 365, endpoint management, VDI/Citrix and enterprise file and print platforms.
• Provide day-to-day operational support across Microsoft Intune (Windows, iOS, Android), including device configuration, application deployment, compliance policies, and troubleshooting.
• Support Microsoft 365 services such as Exchange Online, SharePoint Online, and Microsoft Teams from a platform and service-operations perspective, including mail flow issues, collaboration configuration, retention, and lifecycle management.
• Support enterprise file, print, and managed file transfer services, including file shares, print servers, and SFTP solutions, covering user onboarding, access management, and issue resolution.
• Develop and maintain PowerShell scripts and low-code automations to improve operational efficiency across digital workplace services, including user lifecycle, device management, compliance workflows, and reporting.
• Participate in incident response, problem management, and root-cause analysis across supported platforms, contributing to permanent fixes and service improvements.
• Create and maintain runbooks, operational documentation, and knowledge articles to reduce single points of failure and improve team resilience.
• Collaborate closely with security, identity, networking, and platform specialists to support governance, security controls, and compliance requirements.
Mandatory (Must-Have) Skills:
• Proven experience supporting enterprise digital workplace or end-user computing services across multiple platforms.
• Hands-on experience with Microsoft Intune for endpoint and mobile device management.
• Working knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams.
• Practical experience supporting Citrix VDI or similar virtual desktop environments at an operational level (user support, troubleshooting, service operations).
• Experience supporting file services, print services, or managed file transfer/SFTP platforms in an enterprise environment.
• Strong PowerShell scripting skills for administration, automation, and operational tooling.
• Solid understanding of identity and access concepts such as Entra ID, RBAC, and Conditional Access, sufficient to support day-to-day operations.
• Strong troubleshooting skills with the ability to work across multiple technologies and escalate appropriately to subject matter experts.
Preferred (Non-Mandatory) Skills:
• Experience with Power Platform components such as Power Automate, Power Apps, or Logic Apps.
• Exposure to endpoint security tooling, vulnerability management, or privileged access management solutions.
• Familiarity with hybrid or cloud storage platforms (for example NetApp or cloud-based file services).
• Basic familiarity with Citrix Cloud, Azure-hosted workloads, or virtual desktop infrastructure beyond user-level support.
• Experience supporting compliance-driven environments, including audit support, retention policies, or PCI-related workflows.
Soft Skills:
· Strong communication skills, experience presenting and explaining complex architecture concepts to non-technical users
· Excellent written and verbal communication skills — including the ability to effectively communicate technology usability and risk-related concepts to technical and nontechnical audiences.
· Strong interpersonal and collaborative skills
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
