Incident manager Jobs in Gatineau, QC

Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support Canada-based operations. This is a multi-role opportunity spanning several functions across Information Technology, including (but not limited to) infrastructure and networks, cloud platforms, cybersecurity, IT service management, systems administration, enterprise applications, data platforms, DevOps, and technical project delivery.

These roles are designed for mid- to senior-level professionals who are ready to lead initiatives, improve service delivery, and progress toward senior leadership pathways such as IT Manager, Lead Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT.

Key Responsibilities

• Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise applications aligned to business needs
• Design, implement, and optimize secure, scalable environments (on-premises, hybrid, and cloud)
• Improve service performance through incident, problem, and change management aligned to ITIL practices
• Strengthen security posture through access controls, monitoring, patching, vulnerability management, and incident response support
• Partner with stakeholders to gather requirements, shape solutions, and deliver work to agreed scope, quality, and timelines
• Maintain technical documentation (architectures, policies, runbooks, and support procedures) to support operational resilience and audit readiness
• Drive automation and standardization to improve reliability, reduce manual effort, and support continuous improvement
• Support compliance-aligned delivery where required (e.g., privacy and security controls, audit support, regulated environments)
• Mentor junior colleagues and contribute to technical standards, governance, and best practices

Requirements

Benefits