Front desk agent Jobs in Victoria, BC

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY :

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

DUTIES & RESPONSIBILITIES :

OPERATIONS :

Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability

Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom

To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity

Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES :

Complies with Human Resources Standards

To help with hiring in conjunction with the FSM, Hires and / or supports hiring for all departments, excluding Pharmacy

Maintains wage administration within SLPH guidelines

Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

QUALIFICATIONS :

Planning, Judgement and Decision Making

Planning and preparation for Inventory Management

Use judgment and decision-making skills to control expenses

Provides effective leadership and ongoing mentorship and ensures development of all staff

Efficient time management skills

Able to prioritize activities quickly in response to changing initiatives

Effective organization and planning skills

EXPERIENCE :

Previous retail management experience

Demonstrated ability to drive the business, led by example and support corporate programs

Works effectively with management team

Superior interpersonal, coaching and communication skills

Business and financial acumen

Relationship builder with key internal and external agencies

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche : $21.00 - $24.00 / 21,00$ - 24,00$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

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