Service Desk Technician

MatchBox Consulting Group is currently seeking a Service Desk Technician for a contract role with our British Columbia based client.

This role is fully remote and will work on a part time basis of 20 hours per week to start with the potential for fulltime work going forward.

The set hours for the position are 4am PT (7am ET) - 8am PT (11am ET).

Pay Rate : $27.00 to $32.00 / hour

Scope of Duties

• Serve as the first point of contact for end users via email, calls, chat or tickets and provide technical assistance and for incoming queries and issues related to services such as email, hosting, connectivity and password resets for a client with multiple locations across Canada and US
• Triage tickets by prioritizing and entering as much detail as possible before escalating to appropriate teams if required

Requirements

• Post-secondary degree, diploma, or equivalent in a related field
• 1-2 years level 1 support
• Windows Operating Systems
• Microsoft Cloud Administration
• Knowledge of networking, routing, firewalls, and security
• Understanding of ITIL Methodologies
• Relevant certifications (CompTiA A+, ITIL Foundation) are an asset

For more current job opportunities, Follow MatchBox at linkedin.com / company / matchbox-recruitment /

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance.

We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry.

We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples.

It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application.

This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com