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Diagnostiquer et résoudre les problèmes signalés par les clients via la ligne de soutien et assurer le suivi des cas.
Offrir un soutien technique lié à la conformité des normes de retraitement des dispositifs médicaux.
Fournir un soutien à distance aux techniciens lors d’installations matérielles.
Effectuer les installations logicielles et configurations utilisateurs à distance.
Collaborer avec les équipes TI locales pour assurer la connectivité des équipements tiers.
Effectuer les mises à jour des systèmes.
Travailler en étroite collaboration avec les départements transversaux.
Exigences :
Minimum de 3 ans d’expérience en TI.
Expérience en support technique à distance : Configuration réseau, Vérification d'adresse IP, intégration de nouveaux appareils, configuration d'imprimantes, etc
Bilinguisme français / anglais.
Excellentes compétences en communication.
Bonnes connaissances en configuration réseau.
Orientation client marquée.
Atouts :
Connaissance du milieu dentaire.
Familiarité avec l’équipement des baies de stérilisation.
Connaissance de SalesForce ou d’un autre CRM.
Notions de bases en SQL, PowerBuilder ou C#
Environnement technologique de pointe.
Culture d’équipe axée sur le partage et la croissance.
Possibilités d’apprentissage continu.
Cotisation REER/Régime assurances
Location: St-Eustache - 3 to 5 days on site
Schedule: 12 pm to 8 pm (Monday to Friday) with some Saturday in rotation (on call at home - you will have a half vacation's day in the following week)
About the Role
As part of the SteriTraces technical services team, you will provide expert support to our customers, dealers, and internal partners. You will assist with software deployments, hardware integration, IT troubleshooting, and continuous improvement initiatives to ensure a seamless customer experience. This role is ideal for a resourceful, customer focused individual with strong technical knowledge and excellent communication skills.
Key Responsibilities
Technical Support
