Desktop support Jobs in Scarborough, ON

Desktop SupportJOB DESCRIPTIONThe Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.POSITION DETAILS : This desktop support role will be reporting to the CTO. This role is responsible for providing technical support and assistance to end-users regarding hardware, software, and network-related issues. This role involves troubleshooting and resolving technical problems, maintaining desktop environments, and ensuring smooth day-to-day operations of IT systems.RESPONSIBILITIES : Provide first-level technical support to end-users, including troubleshooting hardware, software, and network issues.Install, configure, and maintain desktop and laptop computers, peripherals, and mobile devices.Assist all corporate users with problems relating to peripheral devices (printers, monitors, PCs, etc.), software applications (Microsoft Office), operating systems (Microsoft Windows 7 / 8 / 10), and Microsoft Networking, Apple technologies, etc.Answer technical help desk calls pleasantly and aim for first contact resolution, with general working knowledge of all corporate software / hardware packages and networks.Assist in the support of corporate field mobile technologies.Manage and support user accounts, including email, active directory, and access rights.Monitor and manage helpdesk ticketing system, ensuring timely resolution of issue.Support meeting room technologies for corporate meetings.Assist with the deployment of new hardware and software, including updates and patches.Document and maintain IT support procedures and knowledge base articles.Actively identify and analyze help desk trends by capturing historical information through a Problem Ticketing system to resolve ongoing problems.Perform 1st and 2nd level support for client software and hardware issues and network diagnosis to identify potential areas of failure.Collaborate with other IT team members to resolve complex technical issues.Provide training and support to end-users to enhance their technical skills and understanding.Participate in IT projects and initiatives as needed.Perform other duties as assigned.QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor’s degree (B. A.) in Information Technology, Computer Science, or a related field (or equivalent experience); or 3 to 5 years related (consulting) experience and / or training; or equivalent combination of education and experience. Technical Background / Degree Program preferred.Able to discuss experience with cloud software solutions.Proficiency in Windows and macOS operating systems.Knowledge of networking concepts, including TCP / IP, DNS, and DHCP.Experience with Active Directory, Microsoft Office 365, and remote support tools.Ability to work independently and as part of a team.Able to discuss the benefits of a Software as a Service ModelBasic Knowledge of implementation and configuration of enterprise systems such as CRM, PSA, or ERP.Certification such as CompTIA A+, Network+, or Microsoft Certified : Modern Desktop Administrator Associate is a plus.Strong problem-solving and analytical skills.Possesses excellent oral and written communication skills.Ability to learn quickly and think creatively.Team player with strong interpersonal skills and ability to take a leadership role when necessary.Detail oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies.We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).