Role Description :
- Deep Technical understanding of Microsoft SCCM (OSD, Site Administration, Patching, SW Deployment).
- Deep technical understanding of Windows operating systems up to and including Windows 10 / 11 / Server 2019.
- Deep Technical understanding of Microsoft SCCM with Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).
- Experience of Windows Modern Management (Intune, Autopilot, Windows Virtual Desktop, etc)Desktop / laptop or server Hardware knowledge and mgmt in enterprise environment.
- Experience in automation.Scripting skills with powershell, Experience designing technical solutions to meet complex business requirements.
- Ability to author technical and operational management documentation including design and support docs, operational runbooks, internal knowledge base articles, etcKey responsibilities
- The core responsibilities of this position include - Ensure that the solutions we develop meet the necessary security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.
- Ensure that we meet the business?s expectations of high availability, performance, and overall user experience.
- Sustain existing systems by providing level-3 support to help investigate and identify root cause for escalated issues.
- Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them. Dissemination of knowledge amongst peers and partnering support teams.
- Competencies : Windows Powershell, EUCS_TOOLS_SCCM
Experience (Years) : 10 & Above
Desirable Skills : Desktop / Laptop Hardware Knowledge and Management in an enterprise environment (i.e. driver, firmware, bios management).Understanding of Agile principles and how to apply them.Infrastructure systems including experience with Jira.