Jr. Desktop SupportPeopleToGo • North York, Ontario, Canada

Jr. Desktop Support

PeopleToGo • North York, Ontario, Canada

30+ days ago

Job type

Full-time

Quick Apply

Job description

Job Title : Junior Desktop Support

Location : Toronto, ON

Type : 12 month contract

Starts : As soon as possible

Overview :

Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team.

Role :

Provide desktop support for users with their PC’s, laptop and BlackBerry issues
Repair / upgrade / support PC’s, Laptops and or Printers
Provide excellent customer service to users with issues regarding hardware or software issues within assigned time frames
Provide excellent customer service; patient, polite, courteous support in a patient and professional manner

Skills :

University or College Degree in IT (or equivalent, related working experience in IT) and A+ or

MCSE certification.

Excellent English language communications skills (written and verbal) with a professional, courteous customer service focus

1 to 2 years of prior Desktop Support experience within a large Enterprise environment providing telephone, remote, desktop or deskside support (hardware / software support)

Ability to work within a fast paced environment and make frequent work re-prioritization decisions

Professional, outgoing and friendly disposition with reliable work ethic

Technical Skills :

Experience supporting Windows XP, Vista and Win7 with a good understanding of MS Office suite

Good understanding of basic TCP / IP protocol , VPN and WiFi technology

Strong Hardware break / fix experience (PC’s, Laptop’s)

Experience working with Lotus Notes (Ver. 7 or 8) would be a definite asset though training will be provided

Experience should be comprised of supporting and troubleshooting hardware and software; capable of break fix support (hard drives, peripherals and exchanging or upgrading hardware and new PC / Laptops

Experience creating imaging (using Norton Ghost or RIS or ImageX or WDS) on PC’s or Laptops.

Experience supporting Blackberry handheld devices; BES server support would be an asset.

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Jr Desktop Support • North York, Ontario, Canada

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