Job Title : Junior Desktop Support
Location : Toronto, ON
Type : 12 month contract
Starts : As soon as possible
Overview :
Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team.
Role :
- Provide desktop support for users with their PC’s, laptop and BlackBerry issues
- Repair / upgrade / support PC’s, Laptops and or Printers
- Provide excellent customer service to users with issues regarding hardware or software issues within assigned time frames
- Provide excellent customer service; patient, polite, courteous support in a patient and professional manner
Skills :
University or College Degree in IT (or equivalent, related working experience in IT) and A+ or
MCSE certification.
- Excellent English language communications skills (written and verbal) with a professional, courteous customer service focus
- 1 to 2 years of prior Desktop Support experience within a large Enterprise environment providing telephone, remote, desktop or deskside support (hardware / software support)
- Ability to work within a fast paced environment and make frequent work re-prioritization decisions
- Professional, outgoing and friendly disposition with reliable work ethic
Technical Skills :
- Experience supporting Windows XP, Vista and Win7 with a good understanding of MS Office suite
- Good understanding of basic TCP / IP protocol , VPN and WiFi technology
- Strong Hardware break / fix experience (PC’s, Laptop’s)
- Experience working with Lotus Notes (Ver. 7 or 8) would be a definite asset though training will be provided
- Experience should be comprised of supporting and troubleshooting hardware and software; capable of break fix support (hard drives, peripherals and exchanging or upgrading hardware and new PC / Laptops
- Experience creating imaging (using Norton Ghost or RIS or ImageX or WDS) on PC’s or Laptops.
- Experience supporting Blackberry handheld devices; BES server support would be an asset.
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