Job Description : Endpoint Specialist / Support
Position Title : Endpoint Specialist / Support
Department : Information Technology
Role Summary :
The Endpoint Specialist will be responsible for managing, securing, and optimizing the organization’s endpoint devices, including desktops, laptops, and mobile devices. This role ensures that all endpoint-related technologies and processes meet operational, security, and compliance standards.
Key Responsibilities :
- Endpoint Management : Administer and optimize Microsoft Intune for device enrollment, configuration, and lifecycle management.
- Desktop Imaging : Develop, maintain, and deploy desktop images across the organization.
- Security Remediation : Address vulnerabilities identified through Qualys scans and implement desktop hardening standards.
- Policy Compliance : Ensure compliance with organizational and industry standards for endpoint security and management.
- Software Deployment : Manage and deploy software updates, patches, PS Scripts and configurations.
- Inventory Control : Maintain an accurate inventory of endpoint devices, ensuring timely updates and replacements.
- Troubleshooting : Provide advanced support for endpoint-related issues escalated from the Service Desk.
- Collaboration : Work with IT security and infrastructure teams to align endpoint management practices with overall IT strategy.
- Reporting : Generate reports on endpoint health, compliance, and performance metrics.
- Training and Documentation : Create user guides and train Service Desk staff on endpoint-related processes and tools.
- OnCall : Participate in a rotation for OnCall
- Change Management : Participate and adhere to Change Management processes
- Create documentation : Create technical documents, knowledge articles, and standard operating procedures related to Intune.
Qualifications :
Bachelor’s degree in Information Technology or related field, or equivalent experience.Minimum 3-4 years of experience in endpoint management or similar roles.Expertise in Microsoft Intune and other endpoint management tools.Experience with vulnerability remediation tools such as Qualys.Experience using PowershellStrong understanding of desktop imaging and hardening techniques.Familiarity with operating systems (Windows, macOS) and mobile device management.Excellent problem-solving and communication skills.Certifications such as Microsoft Certified : Modern Desktop Administrator Associate or similar are a plus.This is a hybrid work environment with minimum of 3 days in the office.