Desktop support analyst Jobs in Edmonton, AB

Systems Analyst
Carrington Holdings Ltd.

The Carrington Group of Companies is celebrating over 50 years in real estate development in Central Alberta and interior British Columbia. Operations include construction in single family homes, multifamily condos, apartment rentals, operation of retirement communities as well as land development. We foster a dynamic, fast-paced, team-oriented environment. Come join our growing team!

About the Position
Reporting to the Director of IT Technologies and Services, the Systems Analyst provides subject matter expertise on technology including software and hardware-related issues. In addition to developing and leveraging talent and bench strength, this position will provide support to the company end users.

What We Offer:

• Competitive Salary
• Comprehensive Benefits, including extended health & dental, life and disability insurance, and more
• Flexible spending account for additional health and wellness coverage.
• Company matched RRSP program.
• Paid training and development programs.

Duties and Responsibilities:

• Support, configure, maintain, and upgrade devices, including computers, tablets, notebooks, mobile and desktop phones.
• Monitor network and server performance and ensure all services are running properly.
• Perform timely response and technical support to all incidents, requests, outages and alerts, during and after work hours, as needed.
• Analyze technical and operational problems, work with internal leadership to develop plans to address changing needs of the business, both on premises and in the cloud.
• Investigate and resolve application functionality related issues and provide end user support and troubleshooting.
• Independently resolve most problems, and helpdesk tickets or questions that arise and consult with team members or other staff on unusual or difficult problems.
• Provide technical support on client-side applications, software, desktop hardware, peripherals, and printers.
• Coordinate with third-party vendors for escalated support
• Train staff and users to work with computer systems and programs.
• Assist with application installation and testing.
• Educate employees on, and safeguard against malware, phishing scams, social engineering, and other online threats.
• Continuous maintenance and ongoing review of security standards and procedures to ensure only authorized individuals have access to networks, data, and information.
• Participate in after-hours on call coverage rotation
• Other related duties as assigned

Qualifications:

• Completed post-secondary diploma in Systems Administration or related academic field of study comparable to Canadian academic standards preferred and/or three (3) years experience in a similar role (preferred).
• Intermediate knowledge of data processing, hardware platforms, and enterprise software applications preferred.
• Direct experience with Microsoft server operating systems, infrastructure monitoring and maintenance systems, cloud-based services, SaaS applications, networking and SAN/Storage concepts.
• Advanced knowledge of Microsoft Windows 11 operating system
• Basic knowledge of database services, including Microsoft SQL.
• Intermediate knowledge of Microsoft Office Products, Adobe Applications, and other common platforms preferred.
• Proficiency in oral and written English sufficient to perform job duties which includes interacting with clients via phone, email and in-person.

To apply, please visit us at https://www.carrington.ca/about-carrington/careers.

Only those who are legally authorized to work in Canada will be considered for employment. If you are not currently authorized to work in Canada, your application will not be considered.

The Carrington Group is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

We would like to thank all applicants; however only those selected for an interview will be contacted.
STRONG \\ SOLID \\ SECURE \\ CARRINGTON.CA