Data architect • laval qc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories throu... Show more
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The company is looking to fill a temporary position for a period of 3 to 6 months.The company is located in Ville Saint-Laurent, Quebec, and specializes in the manufacture of precision industrial c... Show more
Join a fast-growing organization driven by strategic acquisitions! As a.Conversion Consultant, you will own the critical "go-live" phase, transitioning newly acquired clients from legacy systems on... Show more
Job Title: COBOL Developer (Job Reference #1862) www.Type: Contract - 3 months with possibility of a further 3 month extension.Location: Saint-Laurent, Quebec.Our client is seeking an experienced C... Show more
ChrysaLabs a pour mission d’accélérer la décarbonation mondiale en facilitant la génération de crédits de carbone issus des sols.Nous agissons comme le partenaire de commercialisation des actifs ca... Show more
Application Architect – Java & Modernization.Our consultants work across different clients, technologies, and transformation initiatives, creating opportunities to continuously develop their techni... Show more
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related cu... Show more
Lead detailed intake meetings with hiring managers to determine position specifications, providing relevant market data and recommendations.Collaborate with internal stakeholders and departmen... Show more
Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces ... Show more
YOUR CHALLENGE You will be responsible for designing, developing, and optimizing data management and data processing solutions within the Microsoft Azure environment; You will ensure the ingestion,... Show more
Sales Director – Greater Montreal.Do you know how to grow sales without losing sight of the human aspect?.And now, a new step to prepare.We are looking for a sales director who can gradually take t... Show more
Heures de travail: 40 hours per week.Business administration and management, general.Administrative assistant and secretarial science, general.Coordinate the activities of the HR department in orde... Show more
At Cozey, we're not just selling furniture.We're improving the living spaces of customers across Canada, the United States, and Australia, and our vision is straightforward: to become the world's l... Show more
Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions.In C... Show more
DAY; MONDAY to FRIDAY - 08:30 to 16:30.Administration of Buildings, Parks and Public Spaces, 2550 INDUSTRIAL BLVD 2ND FLOOR A/S ADMINISTRATION OF BUILDINGS, PARKS AND PUBLIC SPACES LAVAL H7S 2G7.Yo... Show more
We specialize in on-site refuelling, bulk fuel delivery, DEF supply, tank management, and premium lubricants, all designed to enhance operational efficiency and reduce costs for our clients across ... Show more
TEHORA est présentement à la recherche d'.Sans être exhaustifs, voici les services et livrables que devra fournir la personne retenue.Description des travaux ou des biens livrables :.Analyser les b... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
