Customer service manager Jobs in Ottawa, ON

Are you looking for a stable and rewarding career where you can make a real difference? We’re hiring Relocation Advisors to be the primary point of contact for Canadian Armed Forces members and their families during their relocations. Your main goal is to provide a seamless, stress-free experience from start to finish.

This is an excellent entry-level role with opportunities for advancement based on your performance and skills.

Hourly Rate : $21.63 / hour

Schedule : Monday to Friday, between 8 : 00 AM and 4 : 00 PM (with the possibility of working until 8 : 00 PM as needed).

Paid Training : 3 weeks (8 : 00 AM to 4 : 00 PM)

Contract Type : Full-time, temporary with the possibility of permanent transition.

Location : West downtown Ottawa, easily accessible by public transit (paid parking available).

Advantages

Competitive Pay : The hourly rate is $21.63.

Work-Life Balance : Enjoy a stable Monday to Friday schedule with shifts between 8 : 00 AM–4 : 00 PM and 12 : 00 PM–8 : 00 PM.

Full Training : You'll receive three weeks of paid training from 8 : 00 AM–4 : 00 PM to set you up for success.

Onsite & Collaborative : Work in a central, collaborative environment at Ottawa. This is an onsite position, perfect for those who thrive in a team setting.

Career Growth : This is a full-time, temporary position with the potential to become permanent.

Responsibilities

What you'll do :

Provide Multichannel Support : Serve as the sole point of contact for clients, offering guidance and support through various channels like phone, email, chat, and video calls.

Host Virtual Sessions : Lead virtual planning sessions to help clients with their move, answering all inquiries and addressing complex challenges.

Manage Expenses : Handle the financial side of relocations by reviewing and processing advance requests and expense claims.

Administrative & Record Keeping : Provide administrative support and maintain accurate, detailed records of every client interaction.

Skills : You are an organized and empathetic person with excellent communication skills. You can manage multiple communication channels at once and handle sensitive information with care.

Solve Problems : Proactively manage client requests and expectations to ensure timely and effective solutions.

Qualifications

What we're looking for :

Bilingualism in French and English (both written and spoken) – essential for effectively assisting our clients.

At least 1 year of call center experience OR strong customer service experience (retail, hospitality, etc.) and administrative skills.

Attention to detail, professionalism, and the ability to perform under pressure or in complex situations.

Eligibility for government security clearance : Must have lived in Canada for at least 5 years.

Comfortable with Microsoft Office Suite and able to navigate between various platforms efficiently.

Summary

How to Apply?

It's easy! Send your resume to eunice.samuel@randsta.ca with the subject line "Relocation Advisor", In your email, please let us know if you are bilingual or apply directly on www.randstad.ca.

Let’s celebrate your next career opportunity together!

This role is more than just a job – it’s an opportunity to grow, help others, and be part of an exceptional team

Relocation Advisor

Location : West Downtown Ottawa

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.