Customer service assistant Jobs in Calgary, AB

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Customer Service Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Customer Service Cashier position reports directly to the Customer Service Supervisor/Front End Manager, and the main responsibilities include;

• Provides customer service and maintains positive customer relations through the proper handling of customer merchandise, questions, comments, requests, and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Performs all aspects of stocking and display functions in an efficient and organized manner. Maintain display presentation and stock levels (stock provided) in and around the candy/magazine racks and face Front End displays.
• Handles merchandise ensuring quality, minimizing damages, markdowns and ensures price integrity including price changes.
• Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor, Front End Manager or Duty Manager.
• Responsible for adhering to regulated laws. (. age restriction)
• Maintains a working knowledge of PLU codes.
• Advise supervisor of any merchandise and supplies that require ordering.
• Performs all aspects of the Customer Service Cashier functions including, but not limited to opening and closing duties.
• Operates the checkouts and cash handling in an efficient manner.
• Responsible for all aspects of ordering money, merchandise and supplies if required.
• Responsible for all aspects of receiving including reviewing/verifying invoices, returns, transfers, claims and proper storage of products if required.
• Responsible for organizing and taking inventory if required.
• Operates all aspects of the Customer Service Office functions in an efficient manner including but not limited to opening and closing duties, POS reporting functions, Lottery, Cash Balancing, security system checks, mail sorting, collecting money from vending machines, maintenance of donation log, bulletin boards, and communicating various public announcements if required.
• Operates the Customer Service Office checkouts and cash handling in an efficient manner if required.
• Responsible for implementation of Customer Service programs, running and balancing reports, and the preparation for armoured car service if required.
• Responsible for performing File Maintenance duties if required.

What skills and abilities will you need to be considered?

• Grade 9 or acceptable combination of education and experience
• Related retail experience, including the provision of customer service

What skills and abilities will set you apart from others?

• Previous cash handling, banking or related retail experience
• Must be fluent in English
• Basic Word, Excel and Outlook
• Previous retail cashier experience

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.

MINIMUM / ESSENTIAL QUALIFICATIONS:
• Grade 9 or an acceptable combination of education and experience.
• Related retail experience.
DESIRABLE QUALIFICATIONS:
• Previous cash handling, banking or related retail experience
• Must be fluent in English
• Basic Work, Excel and Outlook
• Previous retail cashier experience
***Employees must successfully complete and maintain the following courses:
• Cashier-training program (within probation or class trial).