Customer Service Representative

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted : August 14, 2024

Closing Date : August 21 , 2024

Position Type : Permanent Part-Time

Union : CUPE

ENMAX Values Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success.

At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.

As an ENMAX Customer Service Representative , you will represent the ENMAX brand by delivering exceptional customer service as a trusted advisor to Albertans for their energy needs.

Our call center is fast paced, results driven, high energy, and a constantly evolving workplace. On any given day, we serve thousands of Albertans over the phone, live-chat and email.

We make it easy for customers to do business with us because we’re passionate about providing the best experience. We work hard and understand the importance of recharging and celebrating our success.

What will your day look like?

Connect with customers over phone, email, and / or live chat to provide first contact resolution on their inquiries. The nature of these interactions may vary from troubleshooting high bills to promoting products to setting up new services.

Provide expert advice on ENMAX’s services and processes and work with customers to best meet their needs. The role offers a daily structured routine where you have scheduled breaks and your performance metrics are measured.

As per the regulatory nature of our business, every customer call needs to be answered within two minutes.

Who are you?

Well versed communication skills you’re highly articulate and comfortable interacting with others.

You are self-motivated with a desire for continuous learning. You give and receive feedback openly and view coaching as a positive part of growth and development.

Highly skilled in negotiation, problem resolution and relationship building, you know what it takes to excel in a rapidly changing environment.

If outbound sales and service is one of your passions please include this in your resume.

What will make you successful in this role?

You have worked in a call center (or similar environment) for at least one year. Work experience in and / or knowledge of the Alberta Energy Industry is considered an asset.

You enjoy learning whether that’s a new industry or a new computer program, you have strong technical aptitude. If you have experience with SAP or similar software, that’s a bonus!

You have a high school diploma or G.E.D. Post-secondary education is a plus.

You have a dedicated and private workspace (free of distractions) that you can use to work from home and reside within 45 minutes of ENMAX’s Head Office (141 - 50th Ave SE, Calgary, AB).

You have demonstrated computer skills including a minimum typing speed of 35 words per minute.

Obviously, there are some other skills we’ll talk about at your interview, but the above is a good starting point. If you’re the person we’re looking for, make sure you apply by August 21, 2024

Hours of Operations :

Monday to Friday : 8 : 00 AM to 8 : 00 PM

Saturdays : 8 : 00 AM to 4 : 30 PM

You can expect a minimum of 20 hours per week with the ability to flex up to 36 hours per week (based on business availability).

Shifts are scheduled six weeks in advance.Must be available to work hours listed above including evenings, Saturdays, and stat holidays.

Although the role is Part-time, you must be available to work full time hours during the two-week training period beginning September 9th or 23rd.

Salary : Customer Service Representative, Level B (Current CUPE 2024 rates)

$27.26 - $28.96 - $30.66 - $32.37 - $34.07

Note :

The starting rate for this position is $27.26 per hour and progresses to $34.07.

Additionally, this role offers benefits, pension, and a performance-based bonus from the first day of employment.

Location : Remote or ENMAX Place (141 - 50th Ave SE, Calgary, AB)

ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

Other Important Information :

As this is a remote position, all interviews, on-boarding and job training will be completed remotely.

Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

Two professional references will be requested.

Skills-based testing will be required as part of the recruitment process for this role.

Shaw or TELUS Internet connection will be provided. If you live in a rural area that does not support Shaw or TELUS internet, you will be expected to work in office.

Computer equipment will be provided for all at home agents.

This job operates in a professional office environment and / or remote home office. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset.

If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace.

It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public.

Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples.

ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations;

the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home.

We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

Please visit our to learn more about other opportunities at ENMAX Corporation.

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