Collection representative Jobs in Calgary, AB

Why WM Canada?

People are the driving force behind everything we do.

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

More than a job. A career you can count on.

At WM Canada, our frontline employees keep communities moving every day.

Whether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one another.

What matters most to our frontline employees

Reliable, year-round work
Work in an essential industry that communities depend on every day.

Competitive pay and benefits
Earn a strong living with access to benefits, retirement programs and opportunities for additional earnings.

Work that fits your life
Build a long-term career while making time for family, friends and the priorities that matter most.

Safety comes first
We invest in training, equipment and processes designed to help employees work safely every day.

Real opportunities to grow
Many of our supervisors, managers and operational leaders started in frontline roles.

Modern equipment and technology
Work with well-maintained equipment and tools that help you do your job safely and efficiently.

Why people stay

• Stable employment
• Team-oriented culture
• Opportunities to advance
• Strong commitment to safety
• Modern equipment and technology
• Pride in serving local communities

Join a team that's building stronger communities every day.

I. Job Summary

Oversees the transportation department of one or more locations within assigned geography; providing leader-ship within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

II. Essential Duties and Responsibilities

• Maintain and manage inventory supplies to ensure that adequate inventories are always maintained
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (., vehicle breakdown, vehicle accident, or completely full truck)
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc)
• Manage open order report to resolve service issues
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
• Conduct customer visits to review service
• Manage customer interaction records to resolve service issues
• Company Growth:
• Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources
• Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDT’s and printers, and all other company equipment and assets.
• Monitor routes to improve route efficiency
• Team Member Development:
• Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce
• Establish and communicate performance standards and objectives; conduct performance appraisals
• Recommend salary adjustments, promotions, transfers and dismissals
• Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings
• Perform “ride a-longs”, ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service
• Conduct “spot checks” to re-enforce proper Route Driver behavior as well as communicate the value we bring to the customer
• Perform pre-employment screening activities, new Route Driver orientation, reviews of CSRs and monthly safety meetings
• Complete daily yard walk
• Compliance:
• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.
• Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Conduct regularly scheduled safety meetings (. monthly Safety, Committee, tailgate meetings).
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Perform other duties and responsibilities, as assigned.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED
• 5 years of previous supervisory experience in a structured environment
• 3 years of Transportation/Logistic experience required, demonstrating the ability to plan and supervise the work of others
• Driver's License

B. Preferred Qualifications


IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.

Pay: The expected base pay range for this on-site position is $70.000,00- $80.000,00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.