Bilingual Customer Service Representative

Are you a dynamic and customer-focused individual looking for a challenging new role in the telecommunications industry? We are seeking a dedicated and professional French/English Bilingual Customer Service Representative to join a leading company in downtown Calgary. As a Bilingual Customer Service Representative, you will be the first point of contact for clients, providing exceptional support and ensuring customer satisfaction. This is a 1-year contract position with the strong possibility of becoming a permanent role, offering you a fantastic opportunity to build a long-term career.

In this Customer Service Representative role, you will be an integral part of a team that prides itself on a great company culture and core values. You will receive comprehensive training and ongoing mentorship to ensure your success. This hybrid role allows for a flexible work-life balance, with 2-3 days of remote work per week and all necessary equipment provided. Our client is a leader in the telecommunications industry, known for innovation and a commitment to service excellence.

Availability required: Monday through Friday, shift may vary between hours of 8am and 6pm

Advantages
This Customer Service Representative role offers a number of compelling advantages:

• A 1-year contract with the potential for a permanent position.
• Hybrid work schedule offering a healthy work-life balance (2-3 days work from home).
• All necessary work equipment provided.
• Two weeks of paid vacation time.
• A positive and supportive company culture with a strong emphasis on core values.
• A comprehensive onboarding and mentorship program designed to set you up for success.
• Opportunity to work with a leader in the telecommunications industry and grow your sales & marketing career.


Responsibilities
As a Customer Service Representative, your key responsibilities will include:

• Provide superior customer service by identifying and assessing customer needs to achieve satisfaction.
• Build, manage, and maintain positive business relationships through open and interactive communication.
• Embrace and adapt to change in a fast-paced, performance-driven team environment.
• Offer technical support to customers, troubleshooting common issues and providing clear, effective solutions.
• Coordinate with appropriate internal teams to ensure the timely resolution of all customer issues.
• Accurately process customer orders based on specifications and terms (e.g., Enterprise or Government accounts).
• Provide comprehensive post-sales support to maintain a high level of client satisfaction.
• Deal with conflict resolution with an emphasis on customer retention.
• As required, assist with on-site device deployment activities.
• Perform back-office administrative tasks, including scheduling, record keeping, and auditing program offerings and transactions for accuracy.


Qualifications
To be considered for this Customer Service Representative position, you must meet the following requirements:

• Fluency in French and English
• A high school diploma or equivalent.
• A minimum of 2 years of proven customer service experience, preferably in the telecommunications industry
• Excellent written and verbal English communication skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• A highly organized individual with the capacity to manage multiple tasks simultaneously.
• Solid computer skills.



Summary
Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.