Talent.com

Customer representative Jobs in Levis, QC

Create a job alert for this search

Customer representative • levis qc

Last updated: 6 days ago

Customer Care Specialist

Alphanumeric Systems Inc.Québec City, Quebec, Canada
CA$42.00 hourly
Full-time
Quick Apply

Bilingual Customer Care Specialist (English/French).Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world.You’ll be providing support for products rel... Show more

Client Service Representative - $21.50/h - Remote

JunkLuggers CanadaLevis, Quebec
CA$21.50 hourly
Remote
Full-time

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment.We are dedicated to supporting our local communities and doing our... Show more

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Quebec, QC, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Show more

 • Promoted

Customer Service Rep (Bilingual) - Remote

Teladoc HealthQuebec City, Quebec
CA$24.00 hourly
Remote
Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more

Sales Representative

IS2 Workforce SolutionsQuebec City, QC, CA
CA$62,000.00 yearly
Full-time
Quick Apply

We are seeking a dynamic .The successful candidate will maximize sales within Quebec City and the surrounding areas and will generate new and existing accounts.The individual will be primarily... Show more

Pharmaceutical Sales Representative

BioSyent Pharma IncQuebec City, QC, CA
Full-time

Représentant(e) des ventes pharmaceutiques – Territoire de Québec.Nous sommes à la recherche d’un professionnel motivé et entrepreneu... Show more

Customer Service Rep (Bilingual) - Remote

Tim's FinancialLevis, Quebec
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Représentant du service à la clientèle (Customer Service Representative)

HertzQuébec, Québec, Canada
CA$21.00 hourly
Full-time
Quick Apply

Associé au Service à la Clientèle et aux Ventes passionné.Si c'est vous et que vous êtes prêt pour votre prochaine destination, vous êtes au bon endroit!.Hertz propose un régime de rémunération com... Show more

Technical Sales Representative (F/M) - Montreal

Rotho Blaas SrlQuébec, QC, CA
Permanent

Rothoblaas is a global company with roots in the Italian Alps.We develop, manufacture, and distribute innovative solutions for timber construction and fall protection systems in over 80 countries.A... Show more

Representative, Claims Property

DefinityMontreal, QUE, Canada
CA$82,000.00 yearly
Temporary

Page(), pageData: pageData, onMessage: onMessage, classModifier: classModifier } } -->.PageDisplayBoxed}, class: classWithModifier ">.Dat... Show more

Représentant des ventes / Sales Representative

The Home Depot CanadaLevis, QC, CA
Part-time

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature... Show more

Junior Sales Support Representative (SDR) | Outdoor Hospitality SaaS

Atomic HRQuébec City, Quebec, Canada
Full-time +1

SaaS company helping campground and RV park operators manage reservations, communicate with guests, and sell more stays.Their platform combines an operations system for park owners with a traveler ... Show more

Bilingual Customer Service Representative

Randstad CanadaQuebec, Quebec, CA
Part-time +1
Quick Apply

Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!.In this Part time permanent role, you will act as a digital ambassador to provide high-end suppo... Show more

Internal Representative and Customer Service

NexWavQuébec, QC, CA
Full-time +1

Internal Representative and Customer Service.Do you enjoy customer service, dynamic environments, and thorough follow-ups? Are you looking to join a growing Quebec company in the HVAC sector, where... Show more

Head of Customer Experience

ConfidentialQuebec, CA
Full-time

Head of Customer Experience About the Company Popular trade sales platform Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $6-$10 million Ca... Show more

 • Promoted

Customer Experience Associate (Future opportunities) - Laval & Surrounding Areas

The Toronto-Dominion Bank (Canada)Québec,Eustache,Saint
CA$17.00 hourly
Part-time

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo... Show more

Cashier (Full-Time)

Giant TigerGreen Park, Quebec, Canada
Full-time +2

At Giant Tiger, our mission is simple: help Canadians save more every day.We’re a Canadian institution rooted in our communities and built on 60+ years of success.Our store teams are the heart of o... Show more

Customer Success Manager

MotionQuébec, QC, CA
Full-time +1

AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what’s not, and ship more winning ads across platforms like YouTube, Li... Show more

Sales and Operations Management Trainee

PenskeQuebec, PQ, CA
Full-time

Rue Einstein, Québec, QC G1X 4B3.The successful candidate must be available to work an.As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degr... Show more

People also ask
Customer Care Specialist

Customer Care Specialist

Alphanumeric Systems Inc.Québec City, Quebec, Canada
12 days ago
Salary
CA$42.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) for Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world. You’ll be providing support for products related to diabetes, obesity, rare diseases, cardiovascular and liver health.
This is a high-volume contact center, and candidates are chosen to deliver an optimized customer service experience in a personalized manner. This role plays a critical role in supporting patients, healthcare professionals, and internal stakeholders by providing accurate, timely, and empathetic responses while upholding the highest standards of quality, compliance, and ethics.
This candidate will respond to FAQs and general on-label information and will also be able to identify medical information inquiries and triage them to the appropriate department.
The role also includes being able to identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) for documentation and reporting.
Please be aware we can only hire people already based in Canada with fully legal and valid documentation to work in Canada.
Please apply with your CV in English as the hiring managers are not based in Quebec. This position must master verbal and written English skills in addition to French, because it reports to stakeholders, managers and clients outside of Quebec where the environment requires communication in English. Preference for people based in Eastern Time Zone or similar.
Key Attributes and Responsibilities:
  • Responds general inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders in a professional and empathetic manner.
  • Answers general inquiries from Consumers and/ or Health Care Providers.
  • Navigates and provides assistance navigating sites.
  • Works with various sites/content to ensure a Consumer or HCP receives prompt, complete and professional customer service.
  • Assists with temperature excursion inquiries and updates (ie. temperature excursion origination).
  • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
  • Responsible for documentation of case notes in customer relationship management system (CRM).
  • Contract support, liaison and represents the face of client.
  • Potential for rotational shifts and after-hours support.

Requirements:
  • Strong proficiency in English and French (mandatory to speak both languages fluently).
  • Preference for individuals who have a minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting.
  • Prior experience with pharmaceutical products in a Pharma/Biotech call center preferred.
  • Prior experience with Salesforce and Vonage is preferred.
  • Previous contact center experience is an asset.
  • A passion for customer service, strong telephone soft-skills and passion to excel..
  • Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient.

Required Skills/Abilities:
  • Excellent interpersonal skills, ability to develop and maintain important relationships with key stakeholders whether it is call, chat or email.
  • Strong listening skills with a clear sense of empathy for the caller that is being assisted.
  • Demonstrated ability to communicate and distinguish different types of questions relating to commercial inquiries.
  • Willingness to learn to identify adverse events or product complaints and to be able to document and report them.
  • Ability to handle all channels of work: calls/chats or emails.
  • Demonstrated ability to problem-solve.
  • Dedicated team player that has a customer service approach and is solution-oriented.
  • Ability to learn and navigate new systems and technologies quickly.

Technical Skills:
  • Operating systems: Windows through current version.
  • Microsoft Office tools.
  • PC Hardware environment: Laptops, Desktop and Printers.
  • Contact center telephony, email, and chat tool - preferred.
  • Knowledge in using client relationship management system - preferred.

Other Requirements:
  • Ability to sit for long periods of time.
  • Basic computer and hardware proficiency to set up remote workstation.
  • Hardwired internet connection with minimum internet speeds of 15mbps upload and 15mbps download.
  • Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client.





    About Alphanumeric Systems Inc.:

    Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!)Apply today to join our family and Make Your Mark!