Customer care representative Jobs in Abbotsford, BC

Overview

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. We invite you to come and build with us. Amrize is listed on the New York Stock Exchange and the SIX Swiss Exchange. Join us and build your ambition.

About the Role

The Customer Care and Logistics Coordinator is responsible for planning, entering, and scheduling ready-mix concrete orders to job sites while adhering to Amrize safety policies and procedures. This role serves as the first point of contact for customers based at the Abbotsford RMX location.

The work environment is fast-paced and requires the ability to juggle changing priorities and customer needs. A strong team-oriented attitude, exceptional customer service, a solutions-based mindset, and the ability to multitask are essential.

What You’ll Accomplish

• Serve as the primary point of contact for customer inquiries, providing timely support and updating order details.
• Review and validate customer orders for accuracy; flag any special conditions or requirements.
• Communicate company policies, order confirmations, driver responsibilities, and any relevant limitations or warnings.
• Support drivers by providing accurate site details, directions, project information, and addressing on‑the‑road inquiries.
• Respond to customer questions about truck locations, ETAs, product availability, quotes, pricing, and delivery specifics.
• Proactively notify customers of delays or disruptions and communicate next steps.
• Coordinate with Logistics, Operations, Quality Control, Sales, and Shipping teams to ensure smooth order execution.
• Investigate and document order-related issues, including driver concerns, QA / QC matters, rejected loads, and safety incidents.
• Perform administrative duties as needed, including issue resolution, ticket tracking, and supporting billing accuracy.
• Demonstrate commitment to health, safety, and environmental policies and promote a culture of safety.

What We’re Looking For

Education : High School Diploma or equivalent required

Required Work Experience : Experience in the construction industry and / or logistical experience is an asset. Experience in a fast-paced call center with multiple demands and metrics is an asset.

Required Technical Skills : Competency with Microsoft Office and general PC programs

Additional Requirements

What We Offer

As part of our focus on health and safety, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required.

Building Inclusive Workspaces : Amrize is an equal opportunity employer. We consider applicants without regard to age, race, color, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics. Applicants needing accommodation in the selection process should email recruiting-accommodations@amrize.com.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

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