Description
Impark offers comprehensive parking management services across North America. Through its subsidiaries, Imperial Parking Canada Corporation and Imperial Parking (U.S.), LLC, Impark offers tailored parking solutions to meet the needs of commercial, municipal, and private clients. Today, Impark is proudly part of the Reimagined Parking family with hundreds of parking locations and decades of experience. Together, we lead the way in modern, customer-focused parking services.
The Director of Enforcement is a senior operational leader responsible for the strategic oversight, performance management, and operational integrity of enforcement policies, procedures and platforms, and collection services across the Reimagined Parking group of companies.
The Director of Enforcement is responsible for leading and managing all parking enforcement operations across the organization’s portfolio. This role ensures compliance with municipal and consumer protection regulations while promoting permitted, consistent, and effective enforcement practices. The Director will work closely with the patrol and collection teams, develop and implement technological solutions, and drive operational excellence to support revenue protection and growth.
The Director of Enforcement also serves as a key operational liaison between patrol operations, senior leadership, and technology vendors to ensure service delivery meets or exceeds organizational expectations.
Key Responsibilities
- Develop and execute enforcement strategies aligned with organizational goals
- Establish performance metrics, KPIs, and operational SOPs
- Foster a culture of professionalism, integrity, and regulatory compliance
- Develop and execute enforcement strategies that drive measurable performance outcomes, including improved compliance rates, optimized patrol productivity, revenue protection and growth
- Oversee parking enforcement activities across multiple operating brands and regions
- Ensure consistent application of parking rules, bylaws, and regulations
- Respond to escalated enforcement issues and complex cases
- Ensure compliance with local laws, municipal codes, and regulatory obligations
- Develop and update enforcement policies and standard operating procedures
- Liaise with municipalities, law enforcement, and regulatory bodies
- Support audits, reporting, and legal proceedings related to violations
- Implement and manage enforcement technologies (e.g., LPR systems, handheld devices, citation software)
- Analyze data to improve enforcement effectiveness and operational efficiency
- Partner with IT and vendors to enhance systems and reporting tools
- Support revenue protection initiatives and minimize leakage
- Monitor citation issuance trends and reporting accuracy
- Assist with budgeting, forecasting, and cost control for enforcement operations
- Address customer complaints and disputes related to enforcement actions
- Maintain strong relationships with internal and external stakeholders
- Promote fair and transparent enforcement practices
- OTHER DUTIES: Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice
Skills, Knowledge, Expertise and Requirenments
- Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, or related field (preferred)
- 7–10+ years of experience in parking operations, enforcement, or a related field
- 3–5+ years in a leadership or management role
- Strong leadership and team management skills
- Deep understanding of parking regulations and enforcement practices
- Experience with enforcement technology and data analytics
- Excellent problem-solving and decision-making abilities
- Strong communication and stakeholder management skills
- Ability to handle high-pressure situations and sensitive public interactions
- Must successfully pass a background check, in accordance with company policy and applicable laws
- (CAN) Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law
Working Conditions• Combination of office and field environments
• May require travel between sites
• Availability for on-call support, including evenings and weekends as needed
Key Performance Indicators (KPIs)• Compliance rates and enforcement accuracy
• Revenue growth, protection and citation integrity
• Response time to incidents and escalations
• Customer satisfaction and complaint resolution metrics
• Staff productivity and retention
Benefits
J
oin our team and enjoy an outstanding benefits package, including: - Incentive Bonus Plan: Rewarding your hard work and contributions based on the company’s achievements.
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
- Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
- Short-Term Disability (STD): Income protection when you need time to recover.
- Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
- Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
- Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
- Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family
United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at
https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage:
https://calcivilrights.ca.gov/fair-chance-act/. The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
