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Corporate Real Estate Welcome Desk Host

Apply remote type On-site locations Toronto time type Full time posted on Posted 30+ Days Ago job requisition id JR-146905

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

The Welcome Desk Host is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees. As a representative of Equinix and the CRE org, the host will play a crucial role in creating an environment that is welcoming, professional and reflects our company values.

Success Behaviors

Maintain a consistently positive, pleasant and helpful demeanor at all times and remain calm under pressure.

Project a welcoming attitude by offering a warm and friendly smile, and open body language.

Dress the part; smart / tech casual, present as professional, neat, and well-maintained.

Be an energetic person displaying a customer-centric attitude.

Excel as an effective communicator.

Responsibilities

Welcome Desk :

Act as the “face” of Equinix, creating a positive vibe / first impression at the office front desk / entry area.

Greet visitors and employees, CRE’s customers, engaging in conversation upon arrival and departure.

Anticipate and fulfill guests' needs; striving to exceed their expectations.

Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette.

Coordinate visitor check-ins and security procedures using the Envoy visitor management system.

Notify Equinix employee hosts of their guest's on-site arrival.

Manage the distribution of security badges, and reconcile visitor logs.

Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team, ensuring compliance with company policies.

Maintain an orderly and presentable lobby, moving deliveries or broken items out of sight immediately.

Assist with onboarding new employees by providing essential information and resources, supporting no dead ends.

Events and Employee Engagement :

Build a welcoming and collaborative community environment amongst our customers through events.

Cultivate a positive vibe through fun and engaging activities at the front desk.

Plan and support coordination, promotion, set-up and clearing of on-site CRE led or supported events.

Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events.

Partner with We Are Equinix and Equinix Employee Connection Network teams to create inclusive events.

Provide surprise and delight customer opportunities.

Office Communications :

Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools.

Ensure timely and professional communications to internal and external stakeholders.

Serve as liaison between employees and various departments, addressing any workplace-related concerns or inquiries.

Building Operations :

Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed.

Provide direction, information to vendors, service providers and Corporate Real Estate staff as required to ensure excellent coordination.

Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to the correct department, ensuring no dead-ends.

Support employees with business card ordering.

All of this while illustrating Equinix’s core values and working towards achieving our mission of delighting our customers.

Business Continuity & Compliance :

May act as a representative of the safety committee team.

Maintain proficiency in fire, safety, security and emergency procedures as per the Playbook.

Required Skills

Customer Service or hospitality experience.

Strong interpersonal skills.

Presentable and professional demeanor.

Fluency in written and verbal English.

Strong written communications skills – clarity and grammar – for employee facing materials.

Confidence and experience interacting with individuals at all levels.

MS Office skills, particularly Outlook, Excel and Word.

Office administration skills.

Preferred Skills

Genuine enthusiasm and creativity.

Initiative-driven mindset.

French language skills an advantage, but not a requirement.

Seeks to continuously improve processes, systems, and overall client satisfaction.

Sensibly balances timely and efficient delivery with tact and diplomacy.

Knowledge of general business, facilities management, and office support services.

Ability to develop and manage resources and programs independently.

Understanding of business planning, goal setting, and budgeting.

Familiarity with work order ticketing management systems.

Education

Desired bachelor's degree or 5 years of work experience with a focus in hospitality management preferred, or coursework related to the job description.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.

Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify.

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