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Contact center manager Jobs in Richmond, BC

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Contact center manager • richmond bc

Last updated: 1 day ago

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Software Development Engineer, Amazon Connect Contact Lens

Amazon Development Centre Canada ULCVancouver, British Columbia, CAN
Full-time

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide t... Show more

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Vancouver, BC, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

 • Promoted

Project Manager

Family Insurance SolutionsVancouver, BC, USA
Full-time

Job Type                             .Remote Type                    .Location                              .Family is part of Definity, a Canadian multi-channel, property, and casualty insurance c... Show more

Technical Project Manager - Data Center (Remote)

RM Staffing B.V.Vancouver, BC, CA
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

Chef Manager

Dexterra GroupVancouver, British Columbia, Canada
Full-time

Under the general supervision of the Operations Supervisor and/or District Manager, the Chef Manager is tasked with ensuring the culinary excellence of the location.This includes the planning, prep... Show more

General Manager

Wendy's CanadaVancouver, BC
CA$65,000.00 yearly
Full-time

Bring your talents, friendly attitude, and expertise to our franchise of 90+ restaurants.You'll find opportunities, rewards and growth potential.Wendy's has a strong support system, which is critic... Show more

Assistant Store Manager - adidas Brand Center Robson (#2068)

adidasVancouver, CA
Full-time

Contributes to meeting or exceeding store sales and profit targets by:.Championing individual uniqueness and celebrating the differences and similarities that bring us together.Passionately inspiri... Show more

Leasing Manager

MatchBox Consulting GroupVancouver, British Columbia
Permanent

BC's most established residential real estate investment, development, and property management companies, looking for a.With close to $1 billion in assets under management, 150 staff, and a po... Show more

Part-Time Service Advisor, Contact Centre

BCAABurnaby, BC
CA$42,516.72 yearly
Full-time +2

Feel proud of what you do and help shape the future of BC at a BC Top Employer.We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, ... Show more

Senior Mechanical Engineer, Mining, Delivery Center

StantecVancouver, BC
CA$106,700.00 yearly
Full-time +1

At Stantec, we know the work we do matters.From decarbonizing mines to modernizing electric grids and building the infrastructure that fuels communities, we’re powering the world.Our clients come t... Show more

Software Development Engineer II, AWS IAM Identity Center

Amazon Web Services Canada, Inc.Vancouver, British Columbia, CAN
Full-time

The AWS Identity team builds the secure identity, access, and resource management foundation for customers to scale in the AWS Cloud.By joining the AWS Identity team, you will work on massively sca... Show more

SEO Manager

Savvy TalentVancouver, BC, CA
Full-time
Quick Apply

As an SEO Manager, you will own the organic growth strategy for a fast-growing product-led technology company.You will be responsible for driving qualified traffic, improving search visibility acro... Show more

Production Manager

Randstad CanadaVancouver, British Columbia, CA
Permanent
Quick Apply

We are seeking a Production Management professional, with an engineering background and prior experience in a process based industry, for a well established client of ours in the Vancouver area.Th... Show more

Unit Manager

Purolator IncBurnaby, British Columbia, CA
Full-time

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years.The places we go, the elements we brave, the pr... Show more

GENERAL PRACTITIONER – EXCLUSIVE WELLNESS & LONGEVITY CENTER

Medical Staff TalentVancouver (UBC), BC, ca
CA$240,000.00 yearly
Full-time

Join a boutique Longevity Clinic in Doha.Tax-Free, focusing on personalized patient care and innovative health strategies.A premier boutique clinic in Doha is currently expanding its clinical team ... Show more

Manager/Senior Manager, Turnaround & Restructuring

DeloitteVancouver, BC, BC, CA
Permanent

At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.Our work underpin... Show more

Manager Compensation

TMX GROUPSeymour St,Vancouver
Full-time

Venture outside the ordinary - TMX Careers.The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations ... Show more

Assistant Manager

JYSK CanadaRichmond, BC, ca
CA$42,000.00 yearly
Full-time
Quick Apply

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?.As one of world’s leading, and faste... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development