Collection specialist Jobs in Gatineau, QC

Job Requisition ID: 12408

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Secret

Salary: Our salaries generally range from $ 86816.59 to $ 108520.74 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Enterprise Data Office team, in the Specialist, Information and Records Management position. In this role, you will support the implementation and maintenance of enhanced records management practices and improved outcomes in information storage and disposition. You will also help the organization realize the full value of its unstructured information assets and evolve the information management operating model to address the effective and efficient sharing of information across CMHC.

What you'll do:

• Lead the enhancement of records management practices and maximization of information management tools to improve lifecycle management of physical and electronic records (storage, security, transformation and disposition practices).
• Support and coordinate records management activities between IT, partners, IM service providers, internal clients and a network of Information Stewards.
• Lead activities to ensure that EDRMS (SharePoint) are properly governed.
• Lead activities to ensure that records management modules and tools are properly configured and maintained.
• Conduct analysis on critical issues and develops briefings to support decision making on a broad range of records and information management issues (i.e., client concerns, service gaps, opportunities for improvement, communications, training, and technology implementation plans).
• Develop performance measurement indicators, measures progress and reports as appropriate on IM/RM activities and proper usage of technologies.
• Provide expert IM/RM advice to business clients and partners relating to CMHC information/records.

What you should have:

• An undergraduate degree in information/records management, library science or computer technology.
• A minimum of five years of experience in information and records management, specifically with the integration and administration of IM/RM tools and technologies (e.g. SharePoint, Records 365).
• A knowledge of and an experience working within IM/RM regulations and compliance requirements.
• An advanced knowledge of user experience in Information Management tools including: site provisioning; creation, maintenance and application of templates and metadata; etc.
• An advanced knowledge in Information Lifecycle Management.

It would be great if you also had:

• A certification or designation in any of the following would be an asset: Records and Information Management, Information Specialist, Information Governance Professional, Enterprise Content Management (ECM); Enterprise Records Management (ERM), SharePoint Administration / Architecture, Business Analysis.
• An advanced knowledge of Microsoft Outlook, MS Teams, Power Platform.
• The ability to provide guidance to, and oversight of third-party service providers.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!