Client advisor Jobs in Calgary, AB

Job Description

About the role:

Location: 10655 Southport Rd SW, Unit 790, Calgary, Alberta T2W 4Y1

Application Requirements: Please include both a cover letter and resume with your application.

Like WCG, you believe in the power of work. As a Career Advisor, you will support clients as they move along their career continuum, helping them build the skills and confidence needed to achieve sustainable employment or pursue further training.

You’ll develop strong, positive relationships with clients, providing guidance, motivation, and individualized case management. Your support will include résumé development, interview preparation, and coaching clients to recognize and build on their strengths.

As the client’s primary point of contact, you’ll ensure seamless service delivery and help them progress toward greater independence, self‑sufficiency, and successful employment outcomes.

What you'll do

• Interview/ assess potential clients to determine eligibility, acceptance, job readiness, and appropriate stream of service
• Provide information about service objectives and expectations for client participation while in service
• Collaborate with the client to develop, update and revise service plans, in line with policy
• Support and monitor the progress of each client by reviewing the client’s progress and comparing it against the client’s Service Plan, verify client engagement, ensure documentation requirements are being completed, and perform general oversight activities
• Refer client to external community resources as required and follow up on referrals as appropriate
• Support the client in their career journey including motivating, career consulting, resume reviews, interview preparation, training research, and developing service plans
• Provide services in a manner that is welcoming, safe, and professional and ensures that client privacy is protected
• Stay up to date on any other programs or resources that clients may access

Qualifications

What you bring

• Post-secondary certificate, degree, or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) or related experience
• 2 years of demonstrated experience in coaching and mentoring clients; working with individuals from diverse groups; working with individuals and building partnerships with community agencies and other stakeholders
• Experience working with Persons with Disabilities and/or high barrier clients Successful track record helping clients overcome challenges to employment Flexible, creative, and able to adapt quickly to changing requirements and targets Able to manage stressful situations in a fast-paced environment
• Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment
• Strong digital literacy including social media and Microsoft Office Suite
• Solid understanding of confidentiality and other professional codes of conduct
• Must be able to provide a criminal record check

Preferred Criteria:

• Career Development Practitioner (CDP) certification considered an asset

Additional Information

What we offer

• Competitive salary of $60,000.00 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.