Claims representative Jobs in Waterloo, ON

Senior Claims Adjuster- Casualty

Cambridge, Ontario, Canada; Toronto, Ontario, Canada

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

Senior Claims Adjuster, Casualty

As a Senior Casualty Claims Adjuster, you will be responsible for investigating, negotiating, and resolving moderate to serious Auto Bodily Injury, Property Damage Liability, and Commercial General Liability claims.

You will also act as a mentor for junior team members, providing guidance to help them develop their skills and advance within the unit.

What will you do?

• Investigate, interpret coverage, negotiate, and make decisions autonomously to resolve moderate to serious Auto Bodily Injury, Property Damage Liability, and Commercial General Liability claims.
• Contact claimants, clients, lawyers, and witnesses during the investigation and resolution of claims.
• Utilize critical thinking skills to recognize assumptions, evaluate arguments, and proactively propose solutions.
• Strong communication skills to clearly convey messages and explore diverse points of view.
• Coach, train, and provide technical support within the team.
• Manage and provide direction to legal counsel on litigated files.
• Proactively manage your desk by adhering to deadlines, prioritizing tasks, and maintaining timely & accurate reserves.

What will you need to succeed?