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Apprentice tech Jobs in Quebec City, QC

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Apprentice tech • quebec city qc

Last updated: 4 hours ago

Customer Care Specialist

Alphanumeric Systems Inc.Québec City, Quebec, Canada
CA$42.00 hourly
Full-time
Quick Apply

Bilingual Customer Care Specialist (English/French).Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world.You’ll be providing support for products rel... Show more

Tech Lead

MaarutQuebec City, QC, ca
Full-time
Quick Apply

Senior professional specializing in test automation, responsible for the conversion, industrialization, and deployment of automated testing solutions in a Guidewire environment.Expertise includes U... Show more

Werkstattleiter - KFZ Meister (d/m/w) in Ketzin/Havel

AUTO1 Global Services SE & Co. KGBB, DE

Werkstattleiter - KFZ Meister (d/m/w).Europas führende digitale Automobilplattform.Als dynamisches Tech-Unternehmen revolutionieren wir mit unseren Marken.Personen starkes Team arbeitet mit der Mis... Show more

Power Platform - Power Automate Consultant

Randstad CanadaQuébec, Quebec, CA
Temporary
Quick Apply

As a Power Platform Developer/Consultant, you will play a pivotal role in our organization's digital transformation and process optimization.Embedded within the Analytics, AI, and Low Code/No Code ... Show more

HVAC Refrigeration Apprentice CCQ

BGISQuebec, QC, Canada
Full-time

Apprentice Refrigeration Technician (CCQ).Working under established procedures and safety standards, the apprentice contributes to maintaining equipment performance, ensuring client satisfaction, a... Show more

Associé au service client à distance - Bilingue - 24 $/ heure

Teladoc HealthQuebec City, Quebec
CA$24.00 hourly
Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more

Retail Sales Associate, Future Opportunities, Quebec City

Best Buy ExpressVille de Québec, QC, CA
Full-time +1

Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services.At Best Buy Express we believe one of our most important assets is our peopl... Show more

 • New!

Tech Lead - Node.js - US SaaS startup | Remote

Atomic HRQuébec City, Quebec, Canada
Remote
Full-time

The client is a venture-backed startup simplifying access to essential benefits for frontline workers.Their AI-powered platform helps employees easily find and apply for benefits like childcare, el... Show more

Retail Sales Associate, Place Laurier

Virgin PlusVille de Québec, QC, CA
Part-time

Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services.At Best Buy Express we believe one of our most important assets is our peopl... Show more

Diesel Truck Technician Mechanic III Helper Apprentice

PenskeQuebec, PQ, CA
Full-time

Rue Einstein, Quebec, QC G1X 4B3.Tuesday, Wednesday, and Thursday: 3:00 PM to 11:59 PM.STARTING YOUR CAREER AS A TRUCK TECHNICIAN?.This is a great entry level position to start your career as a die... Show more

Chief Learning Officer (CLO), AI & Ed Tech

ConfidentialQuebec, CA
Full-time

Chief Learning Officer (CLO), AI & Ed Tech About the Company Globally recognized education-focused organization Industry Education Management Type Non Profit Founded 2007 Employees 51-200 Ca... Show more

 • Promoted

Mécanicien/mécanicienne en inspection, pdi, pep et maintenances mack ste-foy

Mack Ste-Foy Inc.Québec, QC, Canada
Full-time +1

Mack Ste-Foy est un important concessionnaire de camions lourds spécialisés.Sa mission vise à demeurer un chef de file dans la vente de camions, de pièces et de services dans l’industrie du camionn... Show more

Lead Developpeur (BC)

TOTEM Recruteur de talentQuébec, QC, CA
Permanent

OFFRE DE POSTE | SENIOR SOFTWARE ENGINEER C#/.Notre client, un éditeur de logiciels de pointe dans le domaine de la.Pour soutenir la modernisation de sa plateforme principale, nous recherchons un(e... Show more

Real Estate Agent

Royal LePage Real EstateQuébec, Quebec, Canada
Full-time +1

Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more

Ingénieur(e) en structure de transport (Ponts et ouvrages d'art) - Inspection accès sur corde

Tetra TechQuébec, QC, CA
Full-time

Rejoignez une équipe chevronnée et dynamique spécialisée en accès sur corde et participez à des inspections uniques au Québec — une occasion rare d’évaluer des structures emblématiques tout en trav... Show more

Senior Software Engineer (Backend)

MotionQuébec, QC, CA
Full-time +1

AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what’s not, and ship more winning ads across platforms like YouTube, Li... Show more

Senior Machine Learning Engineer

Motion RecruitmentQuebec City, Quebec, Canada
Full-time

A fast-growing tech company is hiring a Senior Machine Learning Engineer with a strong background in computer vision.This full-time role focuses on designing and scaling high-performance computer v... Show more

Paid Online Survey Participant - No Experience

Clubshop | USBoischatel, Quebec
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Stylist

SmartStyle Hair SalonSainte-Foy, QC, CA
Full-time

Are you looking for a place where you can change people’s lives? You’ve come to the right place.A haircut is not just a haircut with us, it’s an experience, whether you’re giving a client a haircut... Show more

People also ask
Customer Care Specialist

Customer Care Specialist

Alphanumeric Systems Inc.Québec City, Quebec, Canada
11 days ago
Salary
CA$42.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) for Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world. You’ll be providing support for products related to diabetes, obesity, rare diseases, cardiovascular and liver health.
This is a high-volume contact center, and candidates are chosen to deliver an optimized customer service experience in a personalized manner. This role plays a critical role in supporting patients, healthcare professionals, and internal stakeholders by providing accurate, timely, and empathetic responses while upholding the highest standards of quality, compliance, and ethics.
This candidate will respond to FAQs and general on-label information and will also be able to identify medical information inquiries and triage them to the appropriate department.
The role also includes being able to identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) for documentation and reporting.
Please be aware we can only hire people already based in Canada with fully legal and valid documentation to work in Canada.
Please apply with your CV in English as the hiring managers are not based in Quebec. This position must master verbal and written English skills in addition to French, because it reports to stakeholders, managers and clients outside of Quebec where the environment requires communication in English. Preference for people based in Eastern Time Zone or similar.
Key Attributes and Responsibilities:
  • Responds general inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders in a professional and empathetic manner.
  • Answers general inquiries from Consumers and/ or Health Care Providers.
  • Navigates and provides assistance navigating sites.
  • Works with various sites/content to ensure a Consumer or HCP receives prompt, complete and professional customer service.
  • Assists with temperature excursion inquiries and updates (ie. temperature excursion origination).
  • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
  • Responsible for documentation of case notes in customer relationship management system (CRM).
  • Contract support, liaison and represents the face of client.
  • Potential for rotational shifts and after-hours support.

Requirements:
  • Strong proficiency in English and French (mandatory to speak both languages fluently).
  • Preference for individuals who have a minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting.
  • Prior experience with pharmaceutical products in a Pharma/Biotech call center preferred.
  • Prior experience with Salesforce and Vonage is preferred.
  • Previous contact center experience is an asset.
  • A passion for customer service, strong telephone soft-skills and passion to excel..
  • Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient.

Required Skills/Abilities:
  • Excellent interpersonal skills, ability to develop and maintain important relationships with key stakeholders whether it is call, chat or email.
  • Strong listening skills with a clear sense of empathy for the caller that is being assisted.
  • Demonstrated ability to communicate and distinguish different types of questions relating to commercial inquiries.
  • Willingness to learn to identify adverse events or product complaints and to be able to document and report them.
  • Ability to handle all channels of work: calls/chats or emails.
  • Demonstrated ability to problem-solve.
  • Dedicated team player that has a customer service approach and is solution-oriented.
  • Ability to learn and navigate new systems and technologies quickly.

Technical Skills:
  • Operating systems: Windows through current version.
  • Microsoft Office tools.
  • PC Hardware environment: Laptops, Desktop and Printers.
  • Contact center telephony, email, and chat tool - preferred.
  • Knowledge in using client relationship management system - preferred.

Other Requirements:
  • Ability to sit for long periods of time.
  • Basic computer and hardware proficiency to set up remote workstation.
  • Hardwired internet connection with minimum internet speeds of 15mbps upload and 15mbps download.
  • Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client.





    About Alphanumeric Systems Inc.:

    Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!)Apply today to join our family and Make Your Mark!