Sr. Manager, Business Analysis

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

You will join CIBC's Contact Center Technology as a Sr. Manager - Business Analysis responsible for supporting Contact Center applications.

This role will be reporting to the Director, Business Analysis. In this role you will be responsible for leading a diverse team of Business Analysts in a fast paced role where the bulk of deliveries are executed within an agile environment.

In this role, you will be expected to manage, plan and prioritize multiple delivery of multiple requirements, work packages concurrently all the while setting expectations with key stakeholders on delivery dates.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

Provide strong leadership - You will lead, motivate and coach a team around 10 Business Analysts. You'll create a positive work environment by being an effective role model through championing CIBC's mission, vision, and values.

You'll lead by directing, motivating, developing and managing the performance of your team, maximizing their contributions and professional growth while sharing knowledge and collaborating to come up with effective solutions to problems, including assigning and manage resources as required to ensure effective project delivery.

Be an agent of change. You will be responsible for presenting recommendations to senior management on process improvements to support including cost benefits and risk analysis.

You will execute continuous improvement activities, identifying, analyzing and tracking process and control gaps and inefficiencies impacting investigative activities.

Relationship management - You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solution for our clients, employees and stakeholders.

Who You Are

• You can demonstrate 8+ years' experience in Business Analysis . It's an asset if you have knowledge of CIBC EDF artifacts.
• You give meaning to data . You enjoy investigating complex problems, and making sense of information.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making
• Y ou embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact M redacted

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office).

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-40 Dundas St. W., 5th

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Implementation, Communication, Data Reporting, Decision Making, Metrics Analysis, People Management, Process Improvements, Reporting and Analysis